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Apply By: Thursday, May 21, 2026 11:59 pm EDT

Receptionist/Mail Clerk

Job ID:

243936

Posting status:

Open

Organization:

Ministry of the Solicitor General

Division:

Toronto South Detention Centre

City:

Etobicoke

Position(s) language:

English

Job term:

1 Temporary (12 months with possible extension)

Job code:

C04OAD - Office Administration 04 (COR)

Salary:

$24.14 - $27.90 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Bring your excellent customer service skills to the Ministry of the Solicitor General, where you will provide a wide variety of reception and clerical support services.

The Toronto South Detention Centre is a maximum-security correctional facility for adult male inmates located in Etobicoke (Toronto, Ontario). It is the second-largest correctional facility in Canada.

*PLEASE NOTE*
This position will be assigned shifts within the reception hours of operation, which is 7:30am to 9:00pm, 7 days a week (including statutory holidays) and will require you to work onsite for all scheduled shifts.

As this is a frontline essential position, your physical presence at the office is crucial to this role. This position is mandatory onsite at the Toronto South Detention Centre.

About the job

• Screen and direct multiple-line telephone switchboard calls to the appropriate staff
• Schedule, coordinate and administer visits
• Receive visitors and verify identification
• Process incoming and outgoing mail
• Compose a variety of documents and correspondence (e.g., letters, forms, memos, reports, etc.)
• File and maintain ongoing inventory, and order stationery as required

What you bring to the team

Customer Service, Interpersonal, and Communication Skills

• you are able to communicate clearly and provide excellent customer service when handling calls;
• you have demonstrated professionalism, tact, and courtesy when responding to callers, visitors, and staff

Office Administration Skills

• you have demonstrated experience using a multi-line switchboard as well as providing reception services;
• you have used general office practices and procedures when providing clerical support services;
• you have an understanding of legislation related to the release/confidentiality of information;
• you have an understanding and are able to follow relevant Canada Post regulations and mail/courier procedures to process mail

Computer Skills

• you are proficient with word processing, spreadsheet, and email software and applications to prepare a variety of correspondence and reports
• you have keyboarding skills to type and/or compose documents

Analytical and Problem Solving Skills

• you can determine the correct destination of incorrectly addressed mail;
• you are able to prioritize incoming calls and recognize and act upon unusual calls;
• you can deal with challenging callers and know when to refer the caller to appropriate staff

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province.

We offer:

• A career that can grow across ministries and job functions
• Flexible learning and developmental opportunities, including education and mentorship programs
• A comprehensive compensation and benefits package
• Base salary that aligns to market trends with performance-based pay and scheduled salary progression
• Tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• A modern, friendly and accessible physical work environment

Additional information:

Apply by:

Thursday, May 21, 2026 11:59 pm EDT

Position details:

• 1 English Temporary, duration up to 12 months, 160 Horner Ave, Etobicoke, Toronto Region, Criminal Record and Judicial Matters Check, Local Police Databases Search, PIP/NICHE/RMS

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 3-7

Category:

Administrative and Support Services

Posted on:

Wednesday, May 6, 2026

Note:

• The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months following the closing date of the job ad posting.
• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• T-CL-243936/26

How to apply:

• You must apply online.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Read the job description to make sure you understand this job.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together