Job Purpose

The Beauty Advisor plays a central role in delivering an exceptional in-store experience that reflects Cloré’s commitment to beauty, culture, and care. This position combines expert customer service, product knowledge, and operational support, including store upkeep, merchandising, POS, and inventory participation.

Responsibilities

• Greet customers with a smile, offer help, and provide personalized support

• Ask questions and give beauty advice based on customer needs—everyone is welcome at Cloré!

• Learn and stay up to date on products, what they do, and how to combine them for personalized beauty care (training provided)

• Let customers know about promotions, new products, and how our rewards program works

• Support store events, seasonal displays, and product setups

• Keep the store clean and organized, and ensure shelves are full, neat, and properly stocked

• Refill shelves and let the team know if items are missing, damaged, or low in stock

• Unpack new deliveries and help with inventory counts when needed

• Operate the cash register (POS) to process sales

• Handle returns or complaints politely and ask for help when needed

• Bring a positive attitude and help keep the team environment fun and professional

• Perform other duties as assigned

Competencies

• Customer Focus – Builds relationships with customers and provides tailored advice

• Communication – Communicates clearly and respectfully

• Drive & Initiative – Takes proactive steps to support store operations

• Team Collaboration – Works cooperatively to meet team and store goals

• Empathy – Understands customer needs and provides culturally sensitive advice

• Adaptability – Adjusts to changes in pace, customer volume, and priorities

• Reliability – Follows through on tasks, policies, and shift expectations

• Product Knowledge – Demonstrates knowledge of textured hair and beauty care systems (training provided)

Key Relationships

This person reports directly to the Store Manager

Indirectly reports to

• Assistant Manager

• Supervisor

Qualifications

• High school diploma or equivalent

• Retail or customer service experience preferred

• Familiarity with beauty or hair care products a plus

• Able to meet store sales targets

Work Conditions

• PT/FT availability required

• Must be available for opening, closing times, weekends and holidays shifts

• Involves being on your feet

Cloré is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, disability, or any other protected characteristic.

Disclaimer

This job description is intended to describe the general nature and level of work performed. Duties may change or be assigned as required by business needs.

“Please note: We use AI tools to assist in initial application screening.”