About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Role Description

The Guest Services Representative will report directly to the Assistant Property Manager and be responsible for the following:

Responsibilities

• Provide ‘First Class’ customer service effectively communicating with all customers, tenants, managers, co-workers and trades;
• Serve as brand “ambassador”, enthusiastically promoting the Centre, its stores, programs and services;
• Maintain a thorough knowledge of the Centre’s services; stores, store location and store merchandise; special events and promotional activities; etc.;
• Collaborate with Operations team on a daily basis to ensure proper coordination and communication with Security and Housekeeping staff.
• Administration and sale of Cloverdale Mall Gift Cards. Responsible for promoting Gift Card sales throughout the year. Reconciling Gift Card. Carrying out the day-to-day tasks relative to Cloverdale Mall’s gift card program including handling cash, credit and Interact payment; reconciling receipts, bank deposits; etc.;
• Professionally administer Guest Services programs such as kiddie cart and wheelchair/walker rentals and other related programs essential to the successful operation of the Guest Services Department, including completing/creating tracking and reporting charts;
• Assist with the promotion and execution of Marketing related promotions and events
• Responsible for all incoming calls to Cloverdale Mall. Direct all inquiries and requests to the proper department;
• Handle emergency response calls promptly and efficiently
• Awareness of all tenant merchandise, sales, general product knowledge, incoming and outgoing retailers;
• Record and balance daily and monthly Guest Services statistics;
• Maintain the inventory of Guest Services supplies;
• Complete tasks as provided by the APM, providing support to admin team and serving as backup to administrative assistant as required.
• Perform any related duties requested by management and other departments.
• Assist and participate in Marketing events throughout the year.
• Tenant gift card refresher
• Daily shift envelopes

Qualifications

Education

• High school diploma or equivalent (some post-secondary education is a plus, but not required).

Experience

• Previous customer service or retail experience preferred, but entry-level candidates may be considered.
• Experience in hospitality, public interaction, or customer support is an asset.

Communication Skills

• Excellent verbal communication and active listening skills.
• Professional, friendly, and approachable demeanor.

Customer Service Orientation

• Ability to provide friendly, helpful, and efficient service.
• Patiently handle guest inquiries, complaints, or requests.
• Create positive experiences for all customers.

Technical & Practical Skills

• Basic computer skills (POS systems, email, internal databases).
• Cash handling and basic math skills for transactions.
• Familiarity with phones, radios, or internal communication tools is helpful.

Personal Traits

• Friendly, responsible, and punctual.
• Organized and able to multitask.
• Able to work well under pressure and independently.
• Team player with a collaborative attitude.

Availability & Work Conditions

• Flexible schedule including weekends, evenings, and holidays. 15-20 hours per week.
• Able to stand, walk, and be active for extended periods.

Additional Advantages

• Multilingual abilities, especially for a diverse Toronto customer base.
• Retail sales or POS experience.
• Conflict resolution and problem-solving skills.

This job posting is for an existing vacancy within our organization.

The expected hourly range for this role is $17.71 per hour.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.