PRIMARY FUNCTION

The Relief Night Auditor is responsible for accurately balancing all hotel revenues and ensuring guest reservations are handled efficiently and courteously. This role encompasses a combination of night auditor and guest service agent responsibilities across different shifts.

REPORTS TO

Front Office Manager/Assistant Front Office Manager/Guest Services Supervisor

HOURS

Two night auditor shifts (11pm-7am) and three guest services agent shifts (3pm-11pm or 7am-3pm).

DUTIES & RESPONSIBILITIES

These are the duties required during the night auditor shift:

• Balance revenues for Rooms and F&B as well as any other revenues earned in the Hotel that day.

• Compile accurate nightly manual reports including external invoices.

• Ensure journal is balanced.

• Complete mid-month and month-end procedures.

• Perform Front Office duties and other tasks as required.

• Perform guest check-in and check-out.

• Make telephone reservations.

• Deal with guest concerns or complaints as they arise.

• Provide communication to all departments re: activity during the night.

• Ensure guest check-in and departure information is correct and accounts settled.

• Maintain a professional and presentable

These are the duties required during the guest services agent shift:

• Perform guest check-in and check-out.
• Provide directions, information, answer activity enquiries, and other communication as required.
• Prepare guest accounts for check out the following day.
• Provide support to the day and to the night audit team re: ensuring balances and accounts are in order based on the filing system that is organized in the hotel (bucket check)
• Take reservations, provide information about packages or upcoming events in the hotel,
• Deal with guest concerns or complaints should they arise.
• Provide ongoing communication with night cleaners, security and maintenance staff.
• Maintain a professional and presentable appearance.

EXPERIENCE

• Previous experience in a hotel setting preferred.

• Previous accounting experience preferred. a good understanding of all Front Office procedures.

• Basic knowledge of accounting required to work with journal entries.

• Excellent interpersonal, verbal and written skills.

• Highly organized, motivated and detail oriented

• Computer skills including Windows applications and some proficiency with Excel. PMS system Opera (if Opera is not familiar to the individual training will be provided)

• Work well under pressure

• Must have the ability to work independently and remain calm in the event of situations arising during the night/afternoon shift.

• High School diploma required.

• Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required)

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.