**Employee Status:**Exempt Regular Full Time

**Start Date:**Targeting an early start, based on availability

Salary:$ 69,000 to $80,000

Cost of Living Allowance:$13,200 per annum, paid in equal payments each pay period.rather

**Company:**Regional Recreation Corporation of Wood Buffalo

**Department:**Information Technology

**Location:**Fort McMurray, Alberta

**Requisition #:**2021711

About Us:

At the Regional Recreation Corporation of Wood Buffalo (RRC), everything begins and ends with our vision: Together, we create community. Guided by our core values ofSafety, Collaboration, Innovation, Sustainability, and Diversity, we are more than a workplace; we are a team committed to growth, excellence, and impact. We are proud to foster a culture grounded in equity, inclusion, diversity, and belonging, where every team member is respected, supported, and empowered to contribute meaningfully.

We are seeking a knowledgeable and service driven professional to join our team as an IT Help Desk Support. In this role, you will play a vital part in ensuring a seamless and reliable technology experience for staff across the organization. As a key contributor to IT service delivery, you will support day to day operations by resolving technical issues, maintaining system functionality, and helping users confidently navigate the tools they rely on.

Success in this position requires a strong commitment to service excellence, attention to detail, and the ability to approach challenges with a calm, solutions focused mindset. The ideal candidate brings well rounded technical skills, communicates effectively with a diverse range of users, and takes pride in delivering timely, dependable support that enables the organization to operate efficiently and effectively.

We Offer Great Benefits & Perks – We Take Care of Our People

• Competitive Salary: Starting at $69,000
• Cost of Living Allowance: $13,200 per annum, paid in equal payments each pay period.
• One Hundred & Twenty Hours (15) Vacation Days
• Six(6) Earned Time Off Days
• Two (2) Personal Leave Days as we believe in having a work life balance.
• Comprehensive Health, Vision & Dental Package
• RRSP Options
• Employee Assistance Program
• Development Opportunities
• Membership Credit
• Team Celebrations
• Recognition Programs
• Staff Discounts

Your Role

Under the general supervision of the Manager, Information Technology, the IT helpdesk technician is responsible for providing end-user support. This position is customer-focused and serves as the front-line of support, requiring a diverse set of technical skills to effectively manage various computer technologies. End-user support includes a range of responsibilities, including, but not limited to, account and device management, as well as hardware support for computers, laptops, mobile devices, printers and phones.

Your Impact

• Perform installation of IT equipment, including but not limited to desktop and laptop computers, multi-function printers, peripherals, AV equipment, mobile devices, phones, docking stations, scanners, etc.
• Perform routine maintenance on workstations and printers.
• Manage Active directory users and computers, including office 365.
• Perform quality review on the ticket escalation queue, verifying that tickets have complete contact information from the requestor and an accurate description of the incident/request.
• Record, track and document the problem-solving process, including any successful and unsuccessful attempts made and actions taken through to final resolution in the help desk ticket application.
• Use diagnostic and remote access tools when assisting the end-user.
• Perform Windows computer imaging, deployment, and replacement of devices.
• Ensure all deployed computing systems are fully compliant with IT security practices and standards.
• Provide onboarding & offboarding support.
• Responsible for tracking hardware/software inventory.
• Develop end-user how-to guides and internal IT procedural documentation

Your Accomplishments

• High school diploma, or Canadian Adult Education Credential (CAEC).
• Two-year college diploma or an undergraduate degree in computer science.
• Three (3) years of experience with Microsoft desktop operating systems.
• CompTIA, MCP certification, or any Microsoft 365 certification would be considered assets.
• Experience in basic configuration and maintenance of MFP printers and copiers.
• Experience in desktop imaging using Windows Deployment Server (WDS)
• Excellent verbal and written communication skills, and the ability to simplify technology into terms staff can comprehend regardless of their skill level.
• Strong analytical and problem-solving skills.
• Strong understanding of Microsoft Windows desktop configurations and troubleshooting.
• Familiarity with general networking and Microsoft Active Directory is required.
• Proficient in use Microsoft Office 365.
• Ability to liaise with 3rd party companies to acquire software technical support.

Other Requirements

• Criminal record Check with Vulnerable Sector Check
• Valid Class 5 Driver’s License

Working Conditions

• Hours of work will be 40 hours per week, but occasional evening, night, or early morning shifts may be required.
• Must be willing to be on call on a rotational basis, including weekends.
• This position requires sitting at a desk for extended periods of time and lifting and carry items up to 40 lbs. in weight.

We Value Safety

All employees are responsible and accountable for Regional Recreation Corporation’s health and safety policy. All employees at every level should be familiar with the requirements of the Alberta Occupational

Health and Safety legislation as it relates to their work processes.

The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies. These statements are intended to describe the general nature and level of work involved for

this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue through the selection process will be contacted.

The RRC is an equal opportunity employer and values diversity, equity, and inclusion. We will gladly provide accommodations upon request for applicants with any barriers and/or disabilities during the recruitment process. We appreciate all candidates who apply for this position; though only those selected for an interview will be contacted.