*** You MUST be located in Fort McMurray, AB - this is a local position ***

*** Full-time, permanent | Monday to Friday, 8:00 AM – 4:30 PM, with flexibility required outside of regular business hours to support operational and customer needs.

TRIDON OFFERS

• Competitive Wages
• Company-Paid Benefits
• Company RRSP Matching
• Additional Paid Days Off for Years of Service
• On the job training
• Manufacturer Provided Training
• Opportunity to advance and grow within a rapidly growing company

JOB SUMMARY

The Rental Clerk is responsible for ensuring that customers receive the required rental equipment that meets their needs by providing excellent customer service. They will work closely with the Rental Department Team Lead(s) and Rental Account Representative(s) to provide customers with cost-effective solutions for both temporary and long-term communications needs.

The Rental Clerk will fulfill rental orders and complete administrative duties such as ensuring customer contracts are current, accurately entered into the system for billing, and maintaining the customer database. They will also be responsible for processing equipment returns and ensuring all rental equipment is clean, properly maintained, and in good working order for the next customer.

Due to the fast-paced nature of the business and customer operational requirements, the Rental Clerk must be adaptable and able to effectively manage changing priorities and turnaround demands. Flexibility outside of regular business hours (8:00 AM – 4:30 PM), including occasional evenings and weekends, may be required to support customer and operational needs.

RESPONSIBILITIES AND DUTIES

Promote and Maintain Customer Relationships 

• Provide excellent customer service and direct enquiries as required to the Rental Department Team Lead(s) and Rental Account Representative(s)
• Establish, develop and maintain a calling list of new and recurring customers to ensure lasting relationship with Tridon
• Proactive in acquiring the future/upcoming demand of recurring customers 

Preparation of Quotes and Orders 

• Prepare rental quotes and contracts per customer solutions requirements
• Fulfill orders from internal & external customers and dealers, ensuring equipment counts and accessories match the order
• Setting up of contracts with rental customers including preparing paperwork, verifying credit ratings with Accounts Receivable, and allocating suitable equipment to orders
• Work with the Manager to facilitate demand planning and material availability 

Forecasting and Planning 

• Work with Rental Department Team Lead(s) in providing information for the development of Asset Acquisition requests
• Conduct rental equipment inventory cycle counts as required to ensure that what is available to rent matches with what is in rental system
• Ensure effective and efficient movement of rental equipment between rental locations 

Rental Equipment Maintenance 

• Process equipment returns and update contracts accordingly
• Ensure that all rental equipment is clean and in good working order by:
• Inspecting equipment on returns for damage and notifying customers of any issues and related costs
• Cleaning equipment as required to ensure the next customer receives equipment in proper working order and “like” new condition
• Getting equipment repaired as required either internally or externally
• Run reports of outstanding orders and equipment, process lost/Beyond economical repair equipment Service orders accordingly.
• Ensure that rental department area is kept clean and in order, including any offsite storage facilities
• Other duties as required 

QUALIFICATIONS

• High School Diploma or equivalent
• Two (2) plus years of experience working as a customer facing rental clerk/admin
• Two (2) plus years of experience working with rental or leasing contracts

Asset

• Experience with NetSuite: Business Management Software
• Rental experience within the telecommunications industry
• Warehouse experience or exposure to the environment
• Experience with inventory management systems

Other Requirements

• Full, valid, and current driver’s license
• Clean 5-year driver’s abstract
• Clear Criminal Background Check 

SKILLS

• Very high attention to detail
• Strong interpersonal and excellent customer service skills
• Effective at fostering solid relationships with both internal and external customers
• Ability to prioritize your work and meet multiple deadlines
• High comfort level working in a fast-paced team environment that is constantly changing
• Strong written and verbal communication skills
• Polite and professional telephone etiquette
• Proficient with Microsoft office Suite (Word, Excel, PowerPoint) and in computer application programs such as Outlook, MS Teams, SharePoint, etc. 

RELATIONSHIPS

The incumbent also works directly with:

• Rental teams in all locations across the organization
• Clients and Potential Customers
• Service Department
• Sales Department
• Inventory Department
• Project Management/Engineering
• Management
• Repair Center
• Safety Department 

AUTHORITY

The Rental Clerk holds the authority to do the following:

• Identify customer needs and develop appropriate solutions
• Encourage collaboration between work teams 

WORKING CONDITIONS AND PHYSICAL ENVIRONMENT

The Rental Clerk will work in an office/warehouse environment and must comply with the company dress code. They may be exposed to moderate noise levels. A valid class 5 driver’s license may be required to travel for job-related activities.

PHYSICAL DEMANDS

The Rental Clerk must be able to spend the majority of the day sitting and/or standing. Stooping, bending, kneeling, squatting, and carrying will be required for short distances with weight up to 25lbs. The incumbent will be also required to look at a computer screen for long periods of time.

ABOUT US

Tridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA. Our Engineering, Service, Data, and Tower Divisions collaborate with customers to build custom solutions for their communication needs. We have been supplying communication products and services to Alberta industry since 1981. We operate seven service shops in Fort McMurray, Edmonton, Edson, Hinton, Calgary, Saskatoon & Terrace British Columbia.

WE ARE A

• MOTOROLA Platinum Service Centre
• KENWOOD Authorized Dealer
• State of the Art CSA (Canadian Standards Association) Certified Repair Centre
• COR Certified Employer

#INDLOW