Be the Connection That Keeps Service Moving.

If you're someone who enjoys helping customers, staying organized, and keeping things running smoothly behind the scenes, this is your opportunity to join a fast-paced, team-focused dealership environment. As a Service Writer, you'll be the key link between our customers, Service Technicians, and Parts team—ensuring repairs stay on track and every customer receives an exceptional service experience.

Now Hiring: We are currently seeking a Service Writer to join the team at our Walton, ON location!

What You'll Be Doing

You'll play a central role in the day-to-day operations of our Service Department, coordinating repairs from start to finish while providing outstanding customer service. Your day-to-day will include:

Greeting customers and scheduling service appointments

Creating, updating, and closing work orders accurately Coordinating communication between customers, Service Technicians, and the Parts Department Monitoring repair progress and providing customers with timely updates Supporting technician scheduling and helping prioritize workflow Processing invoices, payments, and following up on outstanding accounts Assisting with warranty administration and end-of-warranty communications Maintaining accurate customer records and service documentation Supporting month-end administrative processes Contributing to a clean, organized, and professional Service Department

What Makes You a Great Fit

1–2 years of experience in customer service, administration, service coordination, or a similar role Strong organizational and multitasking skills Excellent communication and interpersonal abilities Comfortable working with technology, Microsoft 365, and dealership or business management systems Detail-oriented with strong problem-solving skills Able to thrive in a fast-paced environment with changing priorities A positive, professional attitude and commitment to customer service Agricultural, construction, automotive, or equipment industry experience is an asset

Why Join the Robert's Team?

This is more than an administrative role—it's an opportunity to become an essential part of a Service Department that helps keep our customers working. You'll work alongside experienced professionals in a collaborative environment where your contributions make a real impact every day.

Competitive compensation

Comprehensive benefits (health, dental, vision, life insurance) RRSP/TFSA matching Employee discounts Ongoing training and development opportunities Supportive team culture with opportunities for advancement

Build Your Career in Customer Service and Operations

Whether you already have dealership experience or are looking to grow your career in the equipment industry, this role offers the opportunity to develop valuable skills while working in a collaborative, customer-focused environment.

Ready to take the next step?

Join a company where your organizational skills, attention to detail, and commitment to customer service help keep our customers—and our Service Department—moving.