Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The Caseworker provides supervision and support for clients/residents as required by The Salvation Army and funding contract policies and procedures.

SCHEDULE: Monday-Friday - 8 AM-4:30 PM

BASIC FUNCTIONS/RESPONSIBILITIES:

Client/Program Support

• Monitors the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required
• Develops and implements case management of assigned clients/residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan
• Provides safe storage and recording of prescribed medications
• Coordinates and facilitates resident programming as required
• Conducts all required shift change procedures prior to and after shift change
• Performs intake and discharge procedures for clients/residents as assigned
• Monitors appropriate behavior; intervenes in crisis situations, provides emotional support and advocacy as required
• Distributes funds to residents in accordance with established guidelines
• Engages in the development of inter-personal relationships that promote dignity and respect
• Performs required scheduled check-ins of residents on passes in community, escorts residents in the community when necessary and monitors behavior
• Provides orientation to newly hired staff, volunteers, students
• Performs other duties as assigned

Written and Verbal Communication

• Maintains and updates all appropriate documentation (including in-out and incident log books) related to clients/residents and initiates any new documentation; complete all reports required by the funder and The Salvation Army
• Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports

WORKING CONDITIONS:

• The incumbent’s work environment is typically in a shelter and/or transitional housing and/or supportive housing
• The incumbent will work under the following disagreeable conditions:
• Isolation
• Monotony
• Odors
• Dealing with angry people
• Verbal abuse
• Work schedule affecting lifestyle
• Exposure to bodily fluids, bodily waste
• Exposure to drugs and alcohol
• The incumbent may have little to no travel required.
• The incumbent carries a pager/walkie talkie and will work shifts.

The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids
• Sharp objects
• Other dangerous situations
• The performance of the job requires a moderate amount of keyboarding/manual record keeping, and occasionally lifting/packing clients/resident’s property/personal effects and engaging in recreational activities.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Education, Qualifications and Certifications:

• The successful job applicant will have completed up to two (2) years of Community College
• The successful applicant will hold/have a diploma or degree in related social services field will be considered as an asset
  NOTE: An alternative level of education and experience may be acceptable.
• First Aid/CPR certification
• Non-Violent Crisis Training will be considered an asset Experience

Experience and Skilled Knowledge Requirements

• The incumbent must have one year but less than three years of prior related experience, including frontline casework in social service environment.

Required Skills/Knowledge:

• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Excellent documentation and case management skills

PREFERRED SKILLS/CAPABILITIES:

• The performance of the job requires continuously monitoring the environment, frequently interacting with clients, attentive listening and observation of body language, and attention when recording information.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A clear vulnerable sector screening.
• A clean drivers abstract.
• Completion of our online Praesidium Abuse Training and required Health and Safety training.

The salary range is based on Collective Agreement, not any other factors.

Compensation:

The target hiring range for this position is $27.65 to $28.03 with a maximum of $28.40.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.caif you have a need for any accommodation and we will be pleased to discuss this with you.