Overview

Working as part of the Donation Centre team, the Moving Associate partners with a WINS Driver/Mover on one of the WINS fleet of trucks, picking up individual and corporate/retail donations, transferring donations/inventory between WINS locations, and delivering inventory/free goods to WINS clients and customers, ensuring the donation/delivery experience is positive for WINS donors, clients, and customers.

Duties And Responsibilities

Receiving Donations (when Driving or in the Donations Centre)

Positively and kindly greet donors and provide them with a safe, cheerful, and thanks-filled donation experience Evaluate items for donation and make decisions on whether offered donations are acceptable. Communicate to donors regarding any unacceptable items in a kind and respectful manner Work with the Inventory Associates and Driver/Movers to unload donations from trucks from donor pick-ups Gather information for tax receipt purposes, confirm with the donor, and provide to Manager - Inventory

Property and Product Care

Carefully and efficiently move product from pick-up locations onto trucks and off of trucks to delivery locations, being respectful of the property of donors, clients, customers, and WINS Stack and secure items on trucks to ensure safe and undamaged transportation to their destination

Truck Maintenance

In conjunction with the Driver/Mover, clean/wash the interior and exterior of the truck cab, box, and body on a weekly basis

Delivering Client and Customer Orders

Positively and kindly greet clients & customers and provide them with a safe and respectful delivery experience

WINS Inter-location Transfers

With the assistance of the Driver/Mover and the Inventory Associates (Donations Centre) or Store Teams (retail locations), carefully and efficiently load and unload donations/inventory

Teamwork

Act as an ambassador for WINS both on and off the job

Maintain excellent donor, employee, and volunteer relations through positive, kind, and professional interactions with others Maintain ongoing communication with management on any issues or concerns

Health & Safety and Industrial Hygiene

Positively engage in and comply with all WINS health & safety practices, procedures, and policies Maintain a safe working area for all employees, donors, clients, and customers by ensuring trucks and immediate surrounding are clear of clutter

Donations Centre (When not Driving)

Assist with efficient and consistent initial rough sort of donations (ex: clothing, household, electrical, seasonal, etc.) and transfer incoming goods to appropriate Sort Team workstations Safely bale recyclables and disposal items; store recycled and disposals safely until pick-up or delivery Ensure flow of goods through the Sort areas by providing full rough-sort bulk bins and removing empty bulk bins from the Sort areas Remove sorted and graded product from the Sort areas as needed to storage, recycle or disposal Ensure that donations/inventory is stored in the correct locations and properly counted and tracked Remove recycle and disposal items in conjunction with WINS selected contractor or, where necessary, directly to landfill Other duties as assigned from time to time.

Requirements

Personal/ Professional Attributes

Familiar with transportation routes and communities in the City of Calgary; navigation skills using a road map and/or GPS A welcoming and empathetic demeanor with an ability to build and maintain positive relationships Excellent client/customer/donor service orientation Eligible to work in Canada An understanding of and affinity for the WINS brand, mission, and role with our clients, customers, volunteers, donors, and community Provide satisfactory results from a Vulnerable Sector Search background check with the Calgary Police Service Effective communication skills including proficiency in verbal and written English Flexibility to comply with a work schedule with shifts throughout the week Able to stand for long periods of time Willing to work outdoors in all weather conditions Able to correctly and safely lift a minimum of 50lbs/23kg individually, and 100lbs/45kg as part of a team, on a routine, consistent, and regular basis Work-ready with CSA approved steel-toed safety boots

The Women in Need Society is an equal opportunity employer. At WINS we celebrate diversity and are committed to creating an inclusive environment for all employees.