General information

IT Helpdesk Student

(Job ID #2026.73ST)

Department: Corporate Services

Division: Information Technology Services

Status: Student (May ¿ August 31, 2026)

Location: Civic Centre

Hours of Work: 35 hours per week

Number of Positions: 1

Hourly Wage: $22.00 per hour

Vacancy Reason: New Position

Date Posted: April 30, 2026

Date Closing: May 14, 2026

Come work with us!

Employment with the Town of Georgina offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.¿

Position Purpose

Reporting to the IT Network & Client Services Supervisor or designate, this position will support the IT Client Services team by being the Single Point of Contact (SPOC) between all corporate users of ITS resources and the rest of the IT team. This individual will provide first-level triage and operational support and may act as a technical resource for client-related technological projects. For full details, please see attached job description.

Minimum Qualifications

• Three (3) year community college program in computer/electronic technology or related discipline or equivalent combination of education, experience, and training;

• Working knowledge of Microsoft Operating Systems, Office 365, Active Directory, Microsoft Azure, Microsoft Intune, IT networking and VoIP systems

• Working knowledge of office productivity tools such as Microsoft Office suite, Teams, SharePoint

• Strong verbal and communication skills, and the ability to work with technical and non-technical user groups

How to apply

Qualified applicants are invited to submit a resume and cover letter, identifying the Job Title and Job ID#. Please apply by visiting www.georgina.ca/careers no later than 11:59 pm on the closing date. The assessment process may include a practical test and/or interview.

Committed to diversity and a barrier-free environment

The Town of Georgina is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We encourage applications from people with disabilities and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Team if you require an accommodation(s) and we will work with you to meet your needs throughout any stage of the process. Please be advised that this information will be treated in a confidential manner.

We thank all candidates for their interest, however only those being considered will be contacted.

Personal information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of candidate selection. Further information concerning the collection of personal information should be directed to the Human Resources Department.

JOB DESCRIPTION

Title:

IT Helpdesk Student

Department:

Corporate Services

Division:

Information Technology Services

Reports To:

Supervisor, Network and Client Services

Employee Group:

Student

Position Summary

Reporting to the IT Network & Client Services Supervisor or designate, this position will support the IT Client Services team by being the Single Point of Contact (SPOC) between all corporate users of ITS resources and the rest of the IT team. This individual will provide first-level triage and operational support and may act as a technical resource for client-related technological projects.

Responsibilities

• Provide front-line triages for all helpdesk inquiries and service requests from internal and external stakeholders via in-person, remote access, and on-site support as required
• Maintains and monitors help desk operations to ensure all support requests are logged and addressed promptly per established service levels
• Assist with the maintenance and management of IT Assets (hardware and software)
• Install, configure, test, maintain, monitor, troubleshoot, and deployment of Windows systems, mobile devices, printers, and miscellaneous peripherals
• Collaborate and escalate, when appropriate, with members of the IT team to resolve technical problems and to ensure the efficient operation and use of Information Communication Technologies (ICT)

The above statements reflect the general details considered necessary to describe the principal functions and duties of the position and will not be construed as a detailed description of the work requirements that may be inherent in the job.

Minimum Qualifications

• Three (3) year community college program in computer/electronic technology or related discipline or equivalent combination of education, experience, and training;
• Working knowledge of Microsoft Operating Systems, Office 365, Active Directory, Microsoft Azure, Microsoft Intune, IT networking and VoIP systems
• Working knowledge of office productivity tools such as Microsoft Office suite, Teams, SharePoint
• Ability to analyze, diagnose, and resolve basic and complex desktop and networking issues
• Ability to install, configure, maintain, monitor, and troubleshoot hardware and software promptly
• Ability to work effectively and collaboratively in a team environment as well as independently
• Strong verbal and communication skills, and the ability to work with technical and non-technical user groups
• Strong organizational skills with demonstrated ability to prioritize work, meet and manage multiple and conflicting deadlines, and work under pressure
• Highly developed analytical and problem-solving skills with a constant desire to learn
• Ability to absorb and retain information quickly
• Specific technical background in networking, programming, cybersecurity, project management, Geographic Information Systems (GIS) is an asset
• Valid Class 'G' Driver's license and reliable vehicle to use on corporate business;
• Regular requirement to travel to various sites (i.e., Town facilities);
• Normal office conditions;