Associé Aux Ventes Des Bois Et Matériaux Jobs in Granby, Quebec, Canada
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Associé(ée) aux ventes des bois et matériaux (temps plein)
About the role
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.
Key Responsibilities
Ensures Customer Satisfaction Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Drives Sales
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need Educate customers about the whole project Using empowerment program when necessary to satisfy customers Execute daily stock maintenance: all products signed, displayed, and clean
Builds Skills and Knowledge
Maintain knowledge of all products in department and adjacent departments Proactively seek knowledge on all products and services
Maintains Safety and Security
Follows all safety policies and procedures, Loss Prevention policies and procedures
Competencies
Communicates Effectively Customer Focus
Skills
Interpersonal Skills
Direct Manager/Direct Reports
Department Supervisor
Travel Requirements
No travel requirements
Physical Requirements
Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Working Conditions
Working within a flexible schedule that may include evening and weekends Warehouse environment that can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes
Minimum Education
High School Diploma or equivalent
Minimum Years of Work Experience
1 to 2 years Retail or Trade experience an asset
Minimum Leadership Experience
NA
Certifications
NA
Other Requirements/Assets
NA
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About The Home Depot
The Home Depot, the world’s largest home improvement specialty retailer, values and rewards dedicated, knowledgeable, and experienced professionals.
We operate more than 2,300 retail stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada, and Mexico. All of our associates have one thing in mind — helping our customers build and improve their homes.
Join The Home Depot team today and see for yourself why we are consistently ranked as a top Fortune 500 company.