Service Manager - Heavy & Light Trucks - Scarborough

Join Somerville Auto Group: A Family-Owned Leader in Transportation

For over 60 years, Somerville has stood for integrity and quality, driven by a commitment to customer service excellence. We are rooted in family values, fostering an entrepreneurial culture where ideas are welcomed, growth is supported, and high performance is championed. We promote a positive culture, personal development, diversity, and inclusion.

About the role -

As the Service Manager, you will be a professional multi-tasker, managing competing priorities and tight deadlines with ease. You will develop long-lasting customer relationships and foster a positive, engaging culture for your skilled Service Team, ensuring our customers get back on the road and stay there. This role offers personal and professional growth with upward mobility within the organization.

Key Responsibilities

Leadership: Lead, manage, and support the team to achieve departmental goals; train, coach, and mentor employees on industry best practices; and manage recruitment, onboarding, and performance. Operations: Monitor work scheduling to maximize Technician efficiency and maintain effective communication across departments. Customer Focus: Serve as the front-line customer face, maintaining positive relationships to ensure customer loyalty and generate referrals.

What You Bring

10+ years of related experience, including 5 years in a leadership role in an OEM Truck Dealership. 310T or Red Seal Equivalent or related experience. Strong automotive/truck mechanical knowledge. Outstanding communication skills, excellent customer service, and time management. G license with a clean driver's record.

CDK Knowledge (an asset)

Compensation & Benefits

Competitive salary, bonus plan, company car and professional development. Excellent Health, Dental, and Vision Benefits, including an Employee Assistance Program. Work-Life Balance: Regular working hours (Monday to Friday, 9:00am – 5:00pm) with occasional overtime. Vacation + 5 PTO days per year. Perks: Cummins and Hino Certified Training, provided uniforms, and an annual safety boot allowance. Culture: Great work environment with an active social club and events.

Equity, Accessibility & Hiring Process

At Somerville Auto Group, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Somerville Auto Group is committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.

We may use Artificial Intelligence (AI) tools to assist in drafting job descriptions based on company standards and role requirements. These tools are not used to assess, screen, or make hiring decisions about candidates. We also use an Applicant Tracking System (ATS) to screen applications against the minimum qualifications for this role. Applications that meet these requirements are then reviewed manually by our recruitment team.

We encourage applications from all qualified individuals. While we thank all applicants for their interest, only those selected for further consideration will be contacted.