Application Deadline: 30 July 2026

Department: Operations - Field(OPS001) Location: I9-87_16 YORK ST Compensation: $18.97 / hour

Description

Location: Lot 87 - 16 York Street

Start Date: August 17, 2026 End date: August 30, 2026 Shift: Monday - Friday / 3:00pm - 11:00pm **Changes may be made to this schedule are subject to operational requirements.

Deadline: Thursday, July 30th, 2026, at 5:00pm

This is an internal position for all UFCW Impark employees.

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.

The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.

Key Responsibilities

Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy Support customer retention by delivering consistent, high-quality service experiences Assist customers with account setup, maintenance, and web-based platform navigation Process customer transactions, including new account sign-ups, updates, and cancellations Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes Ensure all customer interactions and transactions are properly documented in CRM systems Provide branch, lot, and account maintenance support Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism Complete after-call work and required documentation promptly Monitor and respond within established service level agreements (SLAs) Maintain data integrity through accurate data entry and system updates Communicate and enforce company policies, procedures, and parking regulations Stay current with changes to workflows, policies, and product offerings Utilize available resources such as internal knowledge bases, policies, and training materials Assist team members with troubleshooting and issue resolution Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads Support supply order preparation and submission for parking locations Maintain deliverable calendars to ensure deadlines are met across departments

Skills, Knowledge and Expertise

Strong communication skills (verbal and written) with excellent phone etiquette

Demonstrated ability to manage multiple priorities in a structured, fast-paced environment High attention to detail with strong data entry accuracy Critical thinking and problem-solving skills with sound judgment Ability to handle customer concerns professionally and effectively resolve conflicts Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)

Self-motivated, adaptable, and team-oriented with a strong work ethic

REQUIREMENTS: High School Diploma or GED equivalent Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred Must be at least 18 years of age Must successfully pass a background check, in accordance with company policy and applicable laws Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law PHYSICAL DEMANDS: Ability to remain seated for extended periods while working at a computer workstation Frequent use of a computer, keyboard, and telephone for data entry and customer communication Ability to read, analyze, and interpret information on a computer screen Occasional lifting of office supplies or materials up to 10–15 pounds Frequent talking and listening to interact with customers via phone and virtual channels Ability to maintain focus and productivity in a fast-paced, high-volume work environment WORKING CONDITIONS: Fast-paced, high-volume contact center environment Performance-driven with call monitoring and quality assurance standards OTHER DUTIES: Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.

UNION

If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

United States - California applicants only

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.