Recruitment Details

Claims Adjuster 1

Department: Corporate Finance

Designated Work Location: 185 King Street; Hybrid with designated work location

Position Type: Temporary; Full time up to November 30, 2027

Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday

Salary: $1960.50 - $2415.93 biweekly as per the Claims Adjuster 1 Classification within the C.U.P.E Collective Agreement (Under Review)

Employee Group: CUPE

Posting No.: 127196

Closing Date: July 30, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self- declare.

For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers.

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, preference will be given to qualified applicants who self-identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

Under the general supervision of the Supervisor of Claims, the Claims Adjuster I will work independently on routine recovery claims and oversee all recoverable costs of damages from external parties. The Claims Adjuster I is also required to handle a variety of routine low to medium complexity claims files and that involve investigating, obtaining and reporting all facts required in the determination of legal liability of claims made by or against the City of Winnipeg. These facts must be recorded in a detailed, concise and factual manner in preparation of a decision, potential litigation, or negotiation and settlement.

The Claims Adjuster I will deal with matters that are of a highly sensitive and confidential nature. A general understanding of Tort Law, and various Regulations and Acts is expected.

As The Claims Adjuster I, Your Duties Will Include

Investigate claims on behalf of City of Winnipeg for damage caused to City property and vehicles, in order to collect on all recoverable costs from the liable external parties. Investigate and settle claims brought against the City of Winnipeg for property and vehicle damage. Determine and set accurate settlement and expense reserves. Provide coaching, mentoring, and feedback to junior staff. Perform other duties consistent with the classification as required.

Your Education And Qualifications Include

Post-secondary education in Business, Office Administration and/or an equivalent combination of education, training and experience. Actively pursuing a Chartered Insurance Professional (CIP) designation with the Insurance Institute of Canada's Chartered Insurance Professional (CIP) Program with the successful completion of two (2) Insurance Institute of Canada Chartered Insurance Professional (CIP) course. One (1) year of Claims experience working within a Claims Department including but not limited to, experience in adjusting property and liability insurance claims, proper investigation techniques, independent negotiation, and settlement of claims. Experience conducting effective investigations, negotiations and applying principles, practices, and techniques used in investigating and adjudicating a variety of liability, property, and auto claims Effective written communication skills with the ability to prepare thorough and concise reports and to compose emails. Strong verbal communication skills with ability to interview a variety of people in order to obtain and clarify information, respond to public inquiries, and handle volatile situations. Strong interpersonal skills with the ability to deal effectively with various levels of personnel from both private and public sectors including incensed individuals. Proficient with computer programs such as Microsoft Office Suite (Word, Outlook, Excel, Teams) Observational and analytical skills, with the ability to evaluate responses and information received in order to ensure completeness of investigation. Knowledge, or the ability to acquire a thorough knowledge in a short period, of relevant Acts, By-laws and Statutes, and their application to the claims adjusting function. Ability to work under minimum supervision, work effectively under pressure, meet deadlines, set priorities and make independent decisions. Ability to provide coaching and feedback to junior staff. Ability to maintain confidentiality with respect to dealing with sensitive information IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.

Conditions Of Employment

The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid. A Police Record Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Record Check please visit www.winnipeg.ca/police.

Ability to work evenings, weekends and overtime as required

How To Apply

APPLY ONLINE, including all documentation listed below

Current resume (Required). Applications submitted without REQUIRED documentation will not be considered. Your application documents must clearly indicate how you meet the qualifications of the position.*

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311 .

Position Reports To: Supervisor of Claims

If and when this temporary position becomes permanent, the successful applicant to this bulletin will automatically receive this position and a further bulletin will not be necessary.

Only candidates selected for interviews will be contacted.