Supervisor, Novice Instruction Jobs in Greater Edmonton Metropolitan Area
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Supervisor, Novice Instruction
Supervisor, Novice Instruction
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Supervisor, Novice Instruction
Top Benefits
About the role
YOU'RE A natural leader WHO BUILDS strong TEAMS AND DELIVERS EXCEPTIONAL experiences. The Opportunity While you’re passionate about developing people, you also understand the importance of operational excellence and regulatory compliance. As a Novice Instruction Supervisor, you play a key part in ensuring AMA’s Driver Education programs are delivered to the highest standards.
Reporting to the Manager, Driver Education Novice, this role supports the delivery of classroom and in-vehicle driver education programs across Alberta. You will work collaboratively with instructors, supervisors, administrators, and leadership to ensure Alberta Transportation requirements and AMA standards are met, while delivering a consistently excellent member and client experience. You’ll also be a key point of contact for resolving concerns, supporting instructor performance, and identifying opportunities to improve service quality.
The Team You’ve Been Looking For AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
About Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
- Competitive salary and flexible benefits
- Employer-paid retirement savings program
- Employee-exclusive discounts on travel, insurance, memberships, and more
- Free travel medical insurance for you and your immediate family
- Ongoing professional development
- Paid vacation and personal days, including a Volunteer Day and Me Day
- Flexible work models that make sense for your lifestyle
Who You Are You’re a people-focused leader who thrives in a fast-paced, service-driven environment. You bring strong judgment, adaptability, and a collaborative mindset to everything you do. You believe in treating people like family, holding teams to high standards, and continuously improving how work gets done.
You Are
- A confident leader and mentor who builds trust and engagement
- Passionate about customer service and member experience
- Comfortable managing multiple priorities and resolving complex issues
- Organized, detail-oriented, and confident making sound decisions
- A strong communicator who can deliver both positive and difficult messages with professionalism
- Aligned with AMA’s purpose and values, and motivated by meaningful work
How You’ll Make An Impact In this role, you will:
- Support the delivery of Driver Education programs in alignment with Alberta Transportation School Licensing requirements and AMA standards
- Work closely with instructors and supervisors to ensure quality, consistency, and compliance across classroom and in-vehicle instruction
- Support instructor recruitment, onboarding, training, and ongoing development
- Monitor service delivery, performance trends, and quality metrics, and recommend improvements as needed
- Act as a first point of contact for escalated student, parent, or instructor concerns, ensuring fair and timely resolution
- Collaborate with Driver Education leadership, Field Managers, Senior Instructors, and administrators to identify service gaps and implement solutions
- Share preventative guidance, training opportunities, and best practices with the instructor network to improve satisfaction and reduce complaints
- Contribute to continuous improvement initiatives, curriculum support, and community events as required
What You Bring To The Table To be successful in this role, you bring:
- A high school diploma
- A minimum of five years’ experience in driver education or a related field
- Demonstrated experience in leadership, coaching, and performance management
- Experience supporting recruitment, onboarding, and development of instructors or contractors
- Strong problem-solving and conflict-resolution skills in a customer-focused environment
- Ability to produce high-quality results within tight timelines
Licensing And Requirements
- Valid Class 1, 2, or 4 Alberta Operator’s Licence with a clean 10-year Driver’s Abstract
- Licensed Alberta driving instructor with appropriate endorsements for novice in-vehicle and classroom instruction
- Knowledge of Alberta Transportation School Licensing requirements and AMA Driver Education standards
- Security Clearance, including Vulnerable Sector Check
Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca . We’ll work with you feel supported throughout your journey with us.
Work Model In-Office
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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About AMA - Alberta Motor Association
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently.
Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures.
Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other!
Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!