Calabogie Peaks is a four-season country resort located on the shores of Calabogie Lake at the base of Dickson Mountain, 50 minutes from Ottawa. This boutique Hotel is part of the Ascend Collection by Choice, with 25 recently renovated rooms, each with distinct characteristics, and 30 one- to three-bedroom condo suites, all at the base of the tallest ski resort in the Ottawa Valley. CantHooks restaurant offers a curated menu for breakfast, lunch, and Dinner, along with a warm lobby bar. Our Beach bar (open during Summer) offers snacks and drinks, as well as rental of aquatic equipment, Renowned as one of Ontario's leading destinations, the resort's country warmth and luxury are combined with limitless seasonal activities such as skiing, snowboarding, paddling, hiking and more. An atmosphere of rustic charm reflects the property's natural scenic setting, and the building interiors are attractive and appointed with classic Canadiana furnishings. All our associates are deeply involved with the local culture and actively looking for way to create memorable experiences for all our guests, living our values every day.

Calabogie Peaks Hotel is looking for an enthusiastic, experienced and proactive Front Desk Agent/Night Auditor Reporting to the Front Desk Supervisor or designated Job Type: Full-time and Part Time available.

Salary: $19.00 - $20.00 per hour

Job Overview

We are seeking a reliable and hardworking Hotel Front Desk Agent to join our team, as a Front Desk Agent, you will be the first point of contact for guests. Your main responsibilities include providing exceptional customer service, handling reservations, checking guests in and out, and assisting with guest inquiries and requests. This role is ideal for someone who is friendly, organized, and thrives in a fast-paced hospitality environment.

Key Responsibilities

Greet and welcome guests in a warm and professional manner Check guests in and out efficiently, verifying identification and payment methods Answer phones, manage reservations, and respond to inquiries both in person and over the phone Process payments and maintain accurate records of guest accounts Resolve guest concerns promptly and effectively, escalating when necessary Provide local recommendations and information about hotel amenities and services Maintain cleanliness and organization at the front desk and lobby area Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction Balance shift reports and complete required daily paperwork Follow hotel procedures and safety policies at all times Comply with all brand standards and exceed guests’ expectations Cover Night Audit when needed (11pm to 7am).

Qualifications

• Previous customer service or hospitality experience preferred
• Excellent verbal and written communication skills
• Comfortable with computers and hotel reservation software (training provided)
• Strong attention to detail and problem-solving abilities
• Friendly, professional demeanor with a positive attitude
• Ability to work flexible schedules including weekends and holidays
• Must be able to stand for long periods and occasionally lift up to 25 lbs
• Good communication and customer service skills
• Willingness to work flexible shifts, including weekends and holidays

Working Conditions

Indoor work environment Standing, walking, bending, and lifting for extended periods

Qualifications & Skills

Education: High School Diploma required; Post-secondary education is an asset Experience: Minimum of 2-3 years of experience as a Hotel Front Desk Agent or similar.

Skills

Strong team working abilities. Excellent written and verbal communication skills. Ability to multitask and handle high-pressure situations. Strong problem-solving and conflict resolution skills. Knowledge of PMS (Property Management System); knowledge of Choice platforms is an asset

Personal Attributes

Friendly, approachable, and professional demeanour. Professional appearance, extraordinary performance in punctuality, attendance, personal Hygiene and Customer Service Strong attention to detail and organizational skills. Flexible and adaptable to changing environments and guest needs. Ability to work evenings, weekends, and holidays is required.