Optical Associate Jobs in Greater Sudbury, Ontario, Canada
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Greater Sudbury, Ontario, Canada
Optical Associate
Top Benefits
About the role
Job Description
We’re hiring to fill a current vacancy, join our team at solis optics - Sudbury - Elm Street, as an Optical Associate!
Step into a role where you'll deliver exceptional customer experiences in a fun, supportive, dynamic, and rewarding environment. Join us in making a meaningful impact on people's lives - one frame at a time.
This position is a part-time role working 20-29 hours per week. Our location is open Monday to Friday.
What You'll Do
Greet and welcome customers, manage customer check-in and check-out Engage with customers in person, by phone, and via email Coordinate appointments, prepare prescription printouts Educate customers on eyewear options tailored to their lifestyle, ensuring optimal value and quality Guide customers in selecting eyewear that combines style with optimal vision Support frame and facial measurements alongside an Optician, ensuring proper fit and positioning of new eyewear Assist with contact lens orders Manage billing and payments for patients, insurers and other third parties Deliver exceptional customer service to ensure a positive customer experience Support store operations by performing additional duties as required
What You Bring
Previous experience in a customer-facing role, preferably within a retail environment Previous optical experience is considered an asset Ability to multi-task and thrive in a fast-paced environment Proficiency with technology and computers, including MS Office Suite Outstanding communication and interpersonal skills, with a passion for connecting with customers and providing exceptional experiences A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively
How You'll Benefit
Competitive wages and benefits with exceptional optical coverage Rapid and ongoing growth, providing a consistently challenging and rewarding environment A workplace culture that fosters collaboration and teamwork Continuous training and development opportunities to support your career growth
Why You Should Join Us
solis optics, a division of FYihealth group, is your neighborhood retail optical shop, offering quality eyewear and experience to match. A great selection of on-trend and luxury eyeglasses at a competitive price. A frame for every face. At solis optics, you'll have a meaningful impact on people's lives and have fun doing it.
At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate and team member experience.
FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $18.92 to $22.96 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.
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About FYihealth group
In 2008, our first group of FYidoctors clinics were formed out of desire to bring excellent, affordable optometric care to our communities. We were united by a passion for collaborative, cutting edge eye care.
But we were also bound together by a vision of the future of care. We saw many health and health-adjacent retail services being swallowed up by investment-led, finance-centric corporations. We wanted to bring personal, accessible care and attention, led by professionals and focused on patients and customers. And we trusted that if we put compassion and expertise first, success would follow.
And it did. We grew by leaps and bounds as new patients, customers, doctors, health professionals and staff understood we were committed to a different, more collaborative model. We began welcoming partners across Canada, developing our brand, building our very own technologically advanced manufacturing facilities, and investing in the latest in technology across our brands. As we grew, we kept the focus on relationships. New technology, shared information, services, buying power that enhanced our financial position — everything flowed back to the care and attention we could give to everyone who came through our doors, and the people who kept the lights on.
While our roots are in optometry, our hearts are in compassion and care. We always knew our values and our model could do more than just change optometry. So we brought retail optical and medical aesthetics (2021-2023) into the fold. And we found putting the experts — whether they are optometric doctors, medical doctors, healthcare providers, or business owners — front and center, and backing them with national brands, a network of support, diversified expertise and excellent financing was a winning formula.
No matter the field, we believe that by leading with compassion we can lead the field, enhancing the lives of our partners, professionals, patients and patrons.