Practice Coach Jobs in Guelph, Ontario, Canada
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Guelph, Ontario, Canada
Practice Coach I
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About the role
Job Description
Our FYidoctors Guelph clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Practice Coach to fill an existing vacancy!
This position is a full-time role working 40 hours per week. Our clinic is open Monday to Friday.
In this role, you’ll play a pivotal role in driving operational excellence and fostering a patient-focused environment. You’ll empower staff, optimize clinic performance, and enhance the lives of patients in a dynamic, rewarding, and collaborative environment! Join a team passionate about eye care and making a meaningful difference!
What You’ll Do
Lead daily clinic operations to deliver exceptional patient experiences and alignment with company strategy, goals, and values Coach and mentor team members to enhance their skills, performance, and knowledge Collaborate with Regional Coach to strengthen leadership capabilities and achieve clinic objectives Build and inspire motivated, high-performing teams aligned with organizational goals Foster a positive, collaborative work environment by providing clear direction and cultivating a shared vision Motivate and influence team members by empowering them, creating enthusiasm, and gaining support to achieve clinic objectives Foster open communication through active listening and promoting a transparent, trust-based culture Drive practice development by improving procedures, implementing initiatives and optimize patient care and clinic performance Champion company initiatives, evaluate their effectiveness, and implement best practices to strengthen and enhance the brand Deliver exceptional customer service, ensuring a positive patient experience and creating value for every patient Support clinic operations by performing additional duties as required
What You Bring
College degree or equivalent experience 2-4 years of management or supervisory experience Previous experience in customer service and retail preferred Understanding of operations, processes, and business performance Proficiency with technology and computers, including MS Office Suite Proven ability to inspire, coach, and mentor a team while driving organizational goals and delivering exceptional patient experiences A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively Excellent organizational, time management and multitasking skills Outstanding oral and written communication skills Ability to multi-task and thrive in a fast-paced environment Knowledge of optical theory and eyewear merchandise is considered an asset
How You'll Benefit
Competitive wages including quarterly bonuses (for qualifying clinics) A comprehensive benefits package that includes outstanding optical coverage (remove this bullet for casual roles) Rapid and continued growth, ensuring a constantly challenging and rewarding environment A workplace culture that fosters a sense of collaboration Ongoing training and development opportunities to help you develop your career
Why You Should Join Us
FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.
At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.
FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $58,100 to $72,600 annually, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.
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About FYihealth group
In 2008, our first group of FYidoctors clinics were formed out of desire to bring excellent, affordable optometric care to our communities. We were united by a passion for collaborative, cutting edge eye care.
But we were also bound together by a vision of the future of care. We saw many health and health-adjacent retail services being swallowed up by investment-led, finance-centric corporations. We wanted to bring personal, accessible care and attention, led by professionals and focused on patients and customers. And we trusted that if we put compassion and expertise first, success would follow.
And it did. We grew by leaps and bounds as new patients, customers, doctors, health professionals and staff understood we were committed to a different, more collaborative model. We began welcoming partners across Canada, developing our brand, building our very own technologically advanced manufacturing facilities, and investing in the latest in technology across our brands. As we grew, we kept the focus on relationships. New technology, shared information, services, buying power that enhanced our financial position — everything flowed back to the care and attention we could give to everyone who came through our doors, and the people who kept the lights on.
While our roots are in optometry, our hearts are in compassion and care. We always knew our values and our model could do more than just change optometry. So we brought retail optical and medical aesthetics (2021-2023) into the fold. And we found putting the experts — whether they are optometric doctors, medical doctors, healthcare providers, or business owners — front and center, and backing them with national brands, a network of support, diversified expertise and excellent financing was a winning formula.
No matter the field, we believe that by leading with compassion we can lead the field, enhancing the lives of our partners, professionals, patients and patrons.