Field Operation - Training & Quality Specialist

Eastlink

Designated office:
Young Tower

6080 Young Street

Halifax, NS

This position is:
On-site - working all 5 days per week in the Office

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Reporting to the National Manager of Training and Quality, the Training and Quality Specialist will be responsible for conducting quality inspections on installations performed by our authorized agents and internal technicians within our Eastlink systems. Responsibilities will include travel, performing quality inspections, conducting audits, training, mentoring/coaching and addressing customer escalations.

The Training and Quality Specialist will work closely with other Training and Quality Team members, assisting in both creation and delivery of technical training programs. Additionally, this role will assist in the development and delivery of training courses for new products equipment deployed in the field.

The successful candidate will be a self-learner and motivated to stay current with changes to technology in the industry. Comfortable in designing and implementing training and educational initiatives, they will have the ability to work independently on projects of various sizes and content. This person will possess clear and concise written and oral communication skills, which enable them to successfully train and mentor field technicians to create a high quality and consistent team.

Qualifications:

• Post-Secondary education (Electronics background an asset) and/or equivalent experience
• Experience in adult education will be considered a strong asset
• Strong communication abilities
• Excellent presentation skills
• Proficiency in computer applications such as Microsoft Office Suite (Word, PowerPoint, Excel)
• Ability to work independently, with maintaining a high level of accuracy to detail
• Ability to travel, must possess a valid driver’s license, company vehicle provided

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!