GUEST SERIVCE SUPERVISOR

The Four Points by Sheraton Halifax is currently seeking a qualified candidate for the position of full-time Guest Services Supervisor. Reporting to the Guest Services Manager, the successful applicant will be responsible for assisting with the ongoing operation of the Hotel during their scheduled shifts, supervising the day-to-day operations of the Front Desk Department.

In turn maintaining high standards of quality, inventory cost control and ensuring guest and employee satisfaction.

REQUIREMENTS & SKILLS

• Flexibility to work days, evenings, nights, weekends, and holidays as needed.
• Previous experience in hotel front desk operations, with supervisory or leadership roles is an asset.
• Candidates must be eligible to work in Canada.
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Knowledge of hotel reservation systems and point-of-sale software
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with hotel policies, procedures, and industry standards
• High level of integrity and professionalism
• Ability to handle guest issues with diplomacy and resolution

MAJOR DUTIES AND RESPONSIBILITIES

• Assist in developing, preparing, executing & achieving financial goals.
• In the absence of the Guest Services Manager, supervises all aspects of the Front Office/Guest Services (Night Audit and Reservations). Assist in the operation of all areas.
• Ensures brand standards are maintained at all times, while maintaining a professional and supervisory demeanor at all times setting an example of leadership for all staff.
• Assist in monitoring and maintaining the Front Office, guest accounting and reservations in order to consistently meet company standards and achieve a high level of guest satisfaction.
• Responsible for the supervision, recruitment, selection, training and development of Guest Services personnel, to ensure their tasks are performed efficiently. Instructs and trains staff to follow safe working practices.
• Coaches and develops skills of all front office staff to the best of their potential. Assure outstanding Guest Experience.
• Ensures application of credit policies, controls and handling of financial transactions.
• Ensures that staff is fully knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.
• Act on guest feedback and ensure that corrective action is taken in order to ensure 100% guest satisfaction. To promote a Service Empowerment Philosophy within the team and the hotel.
• Respond to all guest messages, requests and reviews in a timely manner.
• Ensure employees are fully compliant with all company policies & procedures.
• Assists hotel management as directed with development of special reports and/or special projects as is required or during the absence of the Guest Services Manager.
• Administers and maintains all uniforms and inventories, including printed materials.
• Duties associated with Guest Services Supervisor position including but not limited to the above.

PLEASE NOTE: This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs.