Position Information

Position Title

Manager, Operations, Events & Conference Services

Research Project

Department/Unit

Conference Services

Location

Halifax, Nova Scotia, Canada

Posting Number

S064-26

Employee Group

DPMG

Position Type

Regular, On-Going

Duration of Contract (if applicable)

Employment Type

Full Time

Full-time Equivalency (FTE)

1.0

Salary

$61,491 - $82,262 per annum

Classification

ADM-05

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

About Dalhousie University

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

Housing and Campus Connections of Dalhousie University consists of Residence Operations, Property Management for College Street, Henry Street and Peter Green Hall properties, Conference Services, Off-Campus Housing, University Food Services, DalCard Business Operations and UPass, and other ancillary activities. Reporting to the Director, Events and Conference Services (ECS), the Manager, Operations will ensure 24/7 end-to-end operational continuity, revenue optimization, service excellence, and risk management across summer accommodations, conferences, and major contracted events.

Key Responsibilities

• Translate strategic direction into executable operational plans that achieve revenue, occupancy, and service quality targets. Make real‑time operational decisions to mitigate risk, address service disruptions, and ensure business continuity.

• Build and maintain effective working relationships with internal partners and external agencies. Directly manage bargaining unit staff including recruitment, onboarding, training, and staffing.

• Manage operational budgets, revenue tracking, and financial reconciliation related to ECS activities. Monitor financial performance and recommend corrective actions or growth strategies.

• Ensure operational decisions support revenue optimization while balancing service quality and cost control. Identify and support opportunities for new or expanded ECS revenue streams.

• Serve as the functional system expert and subject‑matter expert for the ECS’s booking and event management system. Ensure system integrity, data accuracy, and alignment with operational and reporting requirements.

• Lead response to critical incidents, service failures, or reputational risk situations. Ensure timely resolution, documentation, and escalation as required.

Note

Due to operational requirements, the successful applicant is required to work in-person on campus.

This position requires the incumbent to work outside of usual business hours and provide rotating on-call support as part of an on-call team for urgent client and facility issues during the conference season (May to August inclusive). This includes carrying an on-call cell phone and answering calls from the clients and the respective suppliers to manage the contract effectively. It also includes at times coming on site to resolve issues, and providing manager‑level authority during after‑hours incidents.

Required Qualifications

• Undergraduate degree in Business, Hospitality, Event Management, or related discipline plus approximately five years’ progressive operational experience (or equivalent combination of training and experience).

• Demonstrated experience making independent operational decisions, and managing complex operations with multiple priorities and revenue and reputational impact.

• Previous supervisory experience with the proven ability to lead teams in a high-volume, deadline driven environment.

• Strong problem-solving and analytical skills with proven financial, risk management, and systems aptitude.

• Excellent interpersonal, client service, and communication (written, verbal and presentation) skills, including strong negotiation skills.

Assets

• Previous experience supervising unionized staff.

• Experience with KX and/or Banner.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie’scoreandleadershipcompetencies, in particular:

• Self-Awareness & Professionalism

• Respect & Inclusion

• Adaptability

• Communication

• Service

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Applications from current university employees and external candidates are assessed concurrently. Current university employees will be given special consideration.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visitwww.dal.ca/hiringfordiversity

If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewedhere.

Posting Detail Information

Number of Vacancies

One (1)

Open Date

03/20/2026

Close Date

04/03/2026

Open Until Filled

No

Special Instructions to Applicant

Quick Link for Direct Access to Posting

https://dal.peopleadmin.ca/postings/20538