Come Build Hope and Homes with Us!

Director of Care and Quality- Full-Time

Salary:$100,368-$119,850

**Closing Date for Applications:**March 30, 2026.

**Position Description:**As Director of Care and Quality, you will report to the Executive Director and work in collaboration with Indwell’s Regional Directors. You will be responsible for the overall excellence of Indwell’s program data and healthcare services. Your leadership will equip Indwell’s Advance Practice Leads and data team, to deliver on quality assurance, policy and procedure development, risk mitigation, and overall compliance in care services. You will be expected to lead organizational operations that deliver excellent standards of care, adhere to accreditation expectations, as well as other regulatory standards, as applicable. Recommendations to organizational operations should be results-driven through both internal and external as well as formal and informal evaluation processes. As Director of Care and Quality you will be expected to maintain positive internal, community, and public relations. Your work is expected to be driven by Indwell’s mission, vision, and values.

About Indwell

Indwell is a Christian charity creating affordable housing communities that support people seeking health, wellness, and belonging. Our faith-rooted mission and values-driven culture guide us as we serve people experiencing marginalization through housing and health supports. For over 50 years, Indwell has been providing supportive housing that transforms lives. Every door we open together becomes a solution to homelessness. Indwell is a growing health services provider and a leader in integrating community mental health and addiction services into housing. As the fastest growing developer of new supportive affordable housing in Ontario, we currently support over 1,300 tenants in regions across Southern and Southwestern Ontario, with over 500 units in construction and pre-construction. To learn more, go to: https://indwell.ca/about-us

Indwell’s Family of Companies

Indwell is part of a family of non-profits that share a common vision, of HOPE and HOMES for ALL, and values of Dignity, Love and Hope. Indwell is the original organization and it birthed Flourish (a social purpose, affordable housing, development consultant) in 2021. The Indwell Family has recently expanded to include Gather Housing Communities (creating affordable housing communities) and Indwell Housing Services (provides administrative and functional services and support to the Indwell Family of Companies). The Indwell Family of Companies is led by the CEO and governed by a board of directors that is mirrored for all four companies.

**HOURS/Work Location:**Full time hours primarily weekdays. Flexiblilty with hours and travel within Indwell's regions of operations as required to meet organizational needs.

WHAT YOU WILL BE DOING: LEAD SELF

• Exhibits strong alignment with Indwell’s mission, vision, and values, consistently demonstrating integrity, accountability, and ethical leadership.
• Maintains self-awareness and emotional intelligence, applying advanced interpersonal skills to navigate complex situations and establish trust.
• Engages in continuous professional development to enhance leadership abilities, sector knowledge, and responsiveness to emerging community needs.

ENGAGE OTHERS

• Fosters a collaborative and supportive environment for interdisciplinary teams, empowering managers and staff to deliver exceptional services and maintain positive interpersonal relationships.
• Provides strategic leadership to regional program teams, contributing to system-wide improvements in housing, support services, and community development.
• Offers clear guidance, coaching, and performance feedback to employees, students, and volunteers to promote growth and professional advancement.
• Facilitates effective communication across Indwell’s Family of Companies by leading regular meetings and participating in organizational committees and initiatives.
• Collaborates with People & Culture to advance leadership development, team building, and training implementation.
• Cultivates a culture of respect, inclusion, and shared purpose, ensuring staff feel valued and connected to organizational objectives.

ACHIEVE RESULTS

• Ensure clinical risk prevention and mitigation
• Utilizes data, research, and organizational evaluation to support quality tenant care, staff well-being and purpose, and external engagement.
• Apply data and research knowledge to improve and sustain organizational operations (including review of occurrence reports)
• Oversees program planning, development, and evaluation utilizing evidence-informed practices to ensure regulatory compliance, meeting accreditation requirements, and alignment with community needs.
• Integrates data systems to guide decision making and the implementation and review of organizational policies
• Uphold standards of practice as an accredited provider of health and support services, reporting, and policy obligations. Including compliance with external regulatory bodies
• Applies clinical risk prevention and mitigation measures.
• Provides direct oversight of quality improvement activities
• Upholds and adheres to relevant privacy requirements
• Analyze and review policies impacting Indwell’s service growth
• Evaluates internal data management systems support organization current and future needs
• Employs data analytics and reporting to monitor program outcomes, identify trends, and drive continuous quality improvement initiatives.
• Leads and produces deliverables that inform and produce responsible growth of current and future health and support services. This includes oversight and leadership of data collection, analysis of program operations including financial performance. Informs development of new services and resourcing initiatives based on outcome data .
• Ensures prompt completion of incident follow-up, audits, and administrative tasks, upholding high standards of safety, documentation, and accountability.
• Provides dependable leadership presence, focusing on early identification and prevention of systemic challenges to care operations. Proactive approaches to care to support crisis prevention and risk mitigation

DEVELOP COALITIONS

• Uses knowledge and expertise in areas of quality care and data and evaluation to liaison and advocate with funding partners (Ministry of Health, Ontario Health Teams, other)
• Upholds strong relationships between quality assurance team (Advance Practice Leads, Data Management and Policy stakeholders)
• Build research and evaluation capacity at both regional and organizational levels
• Establishes and maintains effective relationships with community partners, funders, and stakeholders to maximize service integration and community impact.
• Ensure organizational representation at networks and planning tables, advancing collaborative solutions and advocating for supportive and affordable housing.
• Coordinates closely with internal teams to synchronize efforts and reinforce organizational cohesion.
• Promotes the organization’s mission and programs to expand community awareness and support, including engagement in fundraising activities.
• SYSTEM TRANSFORMATION
• Publicly communicate research, policy work, and supportive housing
• Facilitate integration of Indwell into relevant health and social service networks
• Integrate healthcare and systems knowledge to support both regulated/non-regulated colleagues in clinical service delivery
• Demonstrates adaptability and forward-thinking, identifying opportunities to optimize service delivery and strengthen organizational resilience.

WHAT WE’RE LOOKING FOR:

• A committed leader with a clear sense of calling, personally committed to the Christian faith as affirmed through attestation to Indwell’s Statement of Faith, and dedicated to upholding Indwell’s mission, vision, and values. The Director of Care and Quality actively integrates these values into all aspects of daily work, including organizational culture, leadership practices, decision-making, and strategic direction.
• Demonstrated senior leadership experience in housing, healthcare, and/or social impact organizations
• Proven ability to lead inter and multidisciplinary teams
• Ability to work effectively in a high stress environment, work independently, be flexible, organized, responsible and take initiative
• Excellent communication and relationship-building skills with diverse stakeholders.
• Post-secondary education in a relevant field (eg. Social work, health care, nonprofit management)
• 5+ years of supervisory and leadership experience in a social service setting
• Access to a car and valid “G” class driver’s license

We want you to thrive:

• Vacation: 3 weeks paid with 8 HEAL days (sick and personal appointments) per year
• Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and long-term disability
• Employee Assistance Program- primary care and professional consulting services
• Group RRSP: Indwell contributes 5% of salary
• New Staff Orientation Days
• Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities). Cliffs Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST)
• Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership team is motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.

Inspired to JOIN OUR TEAM, we invite you…

**To APPLY:**Please forward your cover letter and resume to our website.

We thank all for your interest; however, only those applicants that are being considered will be notified.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.