Contact Centre Service Agent Jobs in Hamilton, ON
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Hamilton, ON
Contact Centre Service Agent (Remote - ON)
Contact Centre Service Agent (Remote - ON)
Contact Centre Service Agent (Remote - ON)
Contact Centre Service Agent (Remote - ON)
Call Centre Agent
Call Centre Agent
Contact Centre Agent - Inbound
Contact Centre Agent - Inbound
Call Centre Agent - Temporary Part-Time
Call Centre Agent - Temporary Part-Time
Member Service Specialist
Member Service Specialist
Agente principale ou agent principal, Cheminement et opérations scolaires
Agente principale ou agent principal, Cheminement et opérations scolaires
Adventure Course Guest Services
Adventure Course Guest Services
Associate, Life Service - Advice Centre
Associate, Life Service - Advice Centre
Coordonnateur·trice RH - Centre de contacts (temporaire jusqu'à 12 mois)
Coordonnateur·trice RH - Centre de contacts (temporaire jusqu'à 12 mois)
Guest Service Agent | Full-time | Pantages
Guest Service Agent | Full-time | Pantages
Agent(e) bilingue du service à la clientèle
Agent(e) bilingue du service à la clientèle
Bilingual Royal Service Agent (Full-Time)
Bilingual Royal Service Agent (Full-Time)
Temporary Call Center Universal Agent (eComm)
Temporary Call Center Universal Agent (eComm)
Passenger Service Agent (Fluent in Italian)
Passenger Service Agent (Fluent in Italian)
Service Navigator
Service Navigator
Service Planning Coordinator
Service Planning Coordinator
AGENT, BOX OFFICE
AGENT, BOX OFFICE
GUEST SERVICE AGENT
GUEST SERVICE AGENT
Bilingual Royal Service Agent (Full-Time)
Bilingual Royal Service Agent (Full-Time)
Contact Centre Service Agent (Remote - ON)
Top Benefits
About the role
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.
As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
OUR VALUES
- Driven by service
- An inherent passion for travel
- Commitment to our customers and to our people
- Commitment to social responsibility and our 5-year sustainability strategy
POSITION SUMMARY
As a Contact Centre Service Agent, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate
KEY RESPONSIBILITIES
- Deliver Top-Tier Service
Provide friendly, efficient, and helpful support, consistently exceeding guest expectations.
- Upselling
Recommend additional services and products tailored to guests’ needs to enhance their experience.
- Problem Solving
Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction.
- CRM Management
Accurately track guest interactions, preferences, and sales opportunities using our CRM tools.
- Build Relationships
Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.
- Collaborate
Work closely with the team to achieve goals and continuously improve the quality of service.
What You Bring
- Customer-Focused A genuine passion for delivering exceptional service.
- Consultative Selling Skill in upselling while enhancing the overall guest experience.
- Problem Solver Ability to quickly and effectively resolve guest issues.
- Team Player Strong collaboration skills and commitment to achieving shared goals.
Additional Requirements
- Availability to work flexible shifts, including evenings and weekends.
- Overtime may be required during peak periods.
- TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt.
What We Offer You
- Competitive Compensation - $19.35/hour plus performance-based incentives.
- Incentives & Rewards - Earn performance-based incentives based on customer satisfaction, upselling success, and service excellence. Spot Awards Recognition for exceptional service moments and outstanding teamwork.
- Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways.
- Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives.
If you require accommodation due to a disability, please notify us in advance so that we can make appropriate arrangements to support your needs.
The Travel Corporation may use automated tools, including AI, to support parts of the recruitment process, such as screening or assessing applications.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
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About The Travel Corporation USA
The Travel Corporation is a highly successful international travel group with over 25 award-winning brands. These include luxury hotels and boutique river cruise ships, niche tour operators and other leisure interests. Our guiding principle is one of providing the most enjoyable, enriching travel experience for its customers across the globe.
Our Company is family-owned and has been in business for four generations over nine decades. The Group maintains an uncompromising commitment to offering the highest standards of product integrity, outstanding service and leisure experiences. We serve over one million customers per year, and are dedicated to providing them with excellent service, value and quality in every one of our businesses. Each brand is strategically positioned and is clearly differentiated in its market sector. These brands are seen as market leaders in their respective niches.
Since we are privately-owned and financially independent, the company takes a long-term vision and strategy with our brands, with an ethos of attention to detail in all aspects of our business. Operating in 60 countries, on five continents, with over 35 offices and more than 4,000 team members, the multi-cultural vibrancy of our global business ensures a robust and dynamic future.
About Us? Our philosophy is simple. To create enriching experiences for our travelers by combining an unbeatable mix of exceptional service and quality at great value. The Travel Corporation (www.thetravelcorporation.com) offers something for everyone. Our multi award-winning portfolio ranges from luxury hotels and boutique river cruises, to independent holiday package companies and a variety of guided travel experiences.
As a worldwide travel expert, we currently operate in 60 countries, with over 35 offices and more than 10,000 team members, serving over 1.5 million customers annually. And as a 4th generation, family-owned business that is financially independent, we pride ourselves on taking a long-term view, with an ethos of attention to detail in all areas of the company.