Who we're looking for

We are seeking a skilled Food Services Associate with counter service and grill experience to join our Hamilton Health Sciences Volunteer Association Food Services team on a full time basis (30-40 hours per week), with availability between 6:30 am and 7:00 pm, at Baywest Café located in McMaster Children's Hospital. 

We are looking for positive, energetic employees who are passionate about providing exceptional customer service in a fast-paced hospital café environment with strong customer service skills.

What you'll do

• Greet & welcome customers in a warm and friendly manner.
• Serve customers, take and complete their orders at our various stations within the cafes including but not limited to cash, coffee, sandwiches/wraps, the grill etc.
• Be pleasant and alert to customer needs at each station.
• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
• Handle food including preparing food items and utilizing safe food handling and cleaning practices.
• Communicate customer requests and concerns and any suggestions to the management team as listed above.
• Ensure appropriate stock levels are maintained and well merchandised.
• Prepare products quickly and accurately, while following all preparation, health and safety standards and guidelines when needed.
• Process customer transactions and maintain an accurate cash drawer throughout shift.
• Work as a team member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Perform other specific duties as directed by the management team.
• Follow the Volunteer Association policies and procedures.

What you bring

• Excellent customer service skills including strong verbal communication skills, exhibit good manners, proper personal hygiene, and bring a positive enthusiastic attitude.
• The ability to perform under pressure, stand for long periods of time, lift up to 25 lbs. and have good time management skills.
• The ability to move and respond quickly to various requests and commands, and communicate clearly and effectively with customers and co-workers.
• Counter food service experience is an asset
• Grill experience is an asset 
• Food Handler’s Certification or willing to take the course paid by the VA

What we offer

• Competitive wages.
• Employee Benefits Program. 
• Opportunities for training and advancement.
• Great working environment.
• Free uniform apparel.
• Employee Assistance Program.
• Employees Discounts and Perks at restaurants, retail, tickets, gyms, etc. in the local area.

Conditions of employment

• Health Clearance from Employee Health through Hamilton Health Sciences (HHS)
• Having and maintaining work authorization that does not require sponsorship to work in Canada.

About us

The Hamilton Health Sciences Volunteer Association is a non-profit organization that supports patient care at Hamilton Health Sciences through the operation of cafes, cafeterias, parking facilities, gift shops and retail services across the organization.

The Hamilton Health Sciences Volunteer Association is a separate organization than Hamilton Health Sciences that works within the hospitals to generate profits to donate back to HHS to enhance patient care.

The Hamilton Health Sciences Volunteer Association is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.

We understand the social barriers preventing individuals from applying for open roles. We encourage those from the Indigenous, 2SLGBTQIA+, BIPOC, and Disabled communities to apply.

If you need any accommodation throughout the recruitment process, please do not hesitate to contact Human Resources or by phone at (905) 521-2100 x44356. 

Please Note: Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.