Product Support Specialist Jobs in Hamilton, Ontario, Canada
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Hamilton, Ontario, Canada
Product Support Specialist - EAM
About the role
Summary of Duties Reporting to the Supervisor, Business Applications (Enterprise Asset Management), the Product Support Specialist – Enterprise Asset Management (EAM) will collaborate with a dynamic team of professionals. The position is responsible to support the development and sustainment of business processes and workflows and coordinate the solution changes with technical teams. The Product Support Specialist will elicit, document and maintain product requirements (epics, user stories and acceptance criteria) for the EAM Backlog.
The Product Support Specialist will prioritize and clarify business needs for functional enhancements and coordinate with the technical teams on delivery. The Product Support Specialist supports the continuous monitoring and updating of system requirements to ensure alignment to current organizational functional needs. This position identifies and documents user requirements and collaborates with technical teams to translate them into appropriate solution designs. The Product Support Specialist supports the execution of user acceptance testing (UAT) in collaboration with business testers.
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About City Of Hamilton
Our Vision: To be the best place to raise a child and age successfully.
Our Mission: To provide high quality cost conscious public services that contribute to a healthy, safe and prosperous community, in a sustainable manner.
Our Culture: Collective Ownership, Steadfast Integrity, Courageous Change, Sensational Service and Engaged Empowered Employees.
Our Priorities: Community Engagement & Participation Economic Prosperity & Growth Healthy and Safe Communities Clean and Green Built Environment and Infrastructure Culture and Diversity Our People and Performance
Learn more about the City of Hamilton's 2016-2025 Strategic Plan here: https://www.hamilton.ca/city-initiatives/priority-projects/2016-2025-strategic-plan.
CITY OF HAMILTON LAND ACKNOWLEDGMENT The City of Hamilton is situated upon the traditional territories of the Erie, Neutral, Huron-Wendat, Haudenosaunee and Mississaugas. This land is covered by the Dish With One Spoon Wampum Belt Covenant, which was an agreement between the Haudenosaunee and Anishinaabek to share and care for the resources around the Great Lakes. We further acknowledge that this land is covered by the Between the Lakes Purchase, 1792, between the Crown and the Mississaugas of the Credit First Nation.
Today, the City of Hamilton is home to many Indigenous people from across Turtle Island (North America) and we recognize that we must do more to learn about the rich history of this land so that we can better understand our roles as residents, neighbours, partners and caretakers.