We are not just hiring - we are looking for personalities that light up a room!

• How big is your smile?
• Do your eyes light up a room?
• Can you turn challenges into opportunities and guests into lifelong ambassadors

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members. If you've got any of the above, we want to hear from you. We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave. Job Summary As Resort Dining Service Manager you are responsible for leading the front-of-house team to deliver exceptional, personalised dining experiences in line with 5-star luxury hospitality standards across The Clocktower and Horto Restaurants and M&E Service. The role ensures flawless service execution, anticipates guest needs, and maintains the highest levels of professionalism, attention to detail, and guest engagement. Working closely with the culinary team and resort leadership, the Service Manager will inspire the team to create memorable dining experiences while maintaining operational excellence and the refined atmosphere expected in a luxury resort environment.

Key Responsibilities Luxury Service Leadership

• Lead and oversee all front-of-house service operations, ensuring the highest standards of 5-star hospitality are consistently delivered.
• Maintain a strong and visible presence on the restaurant floor during service periods. Guide the service team to deliver elegant, attentive, and personalised guest experiences.
• Ensure seamless coordination between the restaurant team, kitchen, bar, and resort departments.

Guest Experience Excellence

• Anticipate guest expectations and provide intuitive, personalised service.
• Engage with guests professionally and warmly to ensure an exceptional dining experience.
• Handle guest feedback or concerns with discretion, professionalism, and efficiency.
• Create memorable moments for guests through attention to detail and thoughtful service touches.

Team leadership & Development

• Lead, coach, and inspire the front-of-house team including, managers, supervisors and hosts.
• Conduct daily service briefings to communicate menus, specials, guest preferences, and operational updates.
• Deliver ongoing service training focused on luxury hospitality standards, product knowledge, and guest engagement.
• Foster a culture of pride, teamwork, and service excellence.
• Prepare and manage staff rotas to ensure appropriate coverage for all service periods while controlling labour costs.
• Conduct regular staff appraisals, set performance objectives, and implement development plans.
• Recognise high performance and address performance issues professionally, fostering a culture of excellence

Service Standards & Presentation

• Ensure the highest standards of restaurant presentation, table settings, and service etiquette are maintained at all times.
• Monitor service flow to ensure a smooth and elegant dining experience.
• Uphold luxury service standards, dining etiquette, and warm, hospitable guest interaction.
• Ensure the team demonstrates strong knowledge of menu items, ingredients, wine pairings, and resort offerings.

Operational Excellence

• Support the planning and delivery of private dining, VIP experiences, and resort events.
• Work closely with the chef team's to ensure seamless service and exceptional food presentation.
• Monitor reservations and guest flow to optimise seating and service quality.
• Plan and oversee front-of-house service for conferences, weddings, and private events within the resort.
• Ensure all events are executed with the highest attention to detail, luxury service standards, and guest satisfaction.
• Coordinate with the events team, chef team, and other departments to deliver seamless service.

Payroll & Labour Management

• Monitor staff hours, attendance, and overtime to ensure payroll accuracy and compliance with company policies.
• Review and approve timesheets prior to submission for payroll processing. Support labour cost control by aligning staffing levels with business demand.
• Assist with workforce planning, scheduling, and maintaining efficient labour utilisation.

Financial Accountability

• Oversee accurate posting of guest orders through the POS system.
• Ensure all food and beverage transactions are processed correctly and in accordance with resort procedures.
• Conduct daily cashing-up procedures including reconciliation of tills, card payments, and house charges.
• Investigate and resolve any discrepancies in cash handling or payment reporting. Ensure proper documentation and handover of daily financial reports to the finance or accounts team.
• Support workforce planning to optimise staffing levels based on business demand.

In return for your hard work and commitment we offer:

• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
• Annual party, family fun days, award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
• Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes
• AND MUCH MORE...........

About Rudding Park A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.