Technical Documentation Specialist Jobs in Joliette, Quebec, Canada
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Joliette, Quebec, Canada
Technical Documentation Specialist
Top Benefits
About the role
At Harnois Energies, that's truly us!
Harnois Énergies is recruiting!
Are you passionate about writing, information structuring and knowledge sharing? Do you enjoy collaborating with subject matter experts to transform their expertise into clear, accessible and user-friendly documentation?
Join our team as a Technical Documentation Specialist!
What You Will Accomplish As a Technical Documentation Specialist
Reporting to the Training and Skills Development team, you will be responsible for documenting, structuring and maintaining the organization’s operational knowledge. You will collaborate with various departments to create procedures, operational guides, work instructions and reference tools that support efficiency, training and knowledge retention.
What your day-to-day will look like as a Technical Documentation Specialist
Gather and document operational knowledge in collaboration with subject matter experts; Write, structure and maintain procedures, SOPs, operational guides, work instructions and FAQs; Standardize documentation and adapt content to different audiences; Organize and manage documentation in SharePoint to ensure accessibility, consistency and quality; Contribute to document governance and electronic document management (EDM); Identify improvement opportunities and optimize documented processes; Support teams in the use, updating and transfer of knowledge; Collaborate with operational teams, Training, IT and other stakeholders on various projects.
Why join our team as a Technical Documentation Specialist?
Competitive vacation program; A comprehensive benefits package: group RRSP, group insurance, employee discounts and more; A strategic role that directly contributes to operational efficiency and knowledge sharing; A hybrid work policy that promotes work-life balance; A Health and Wellness program with access to an on-site gym; Great coffee at the office (never underestimate the power of a GOOD cup of coffee in the morning!); Social activities organized by the company and our Fun Squad; Above all, the opportunity to work with a great team!
Are you our next Technical Documentation Specialist?
You have a diploma or degree in technical writing, communications, information management or a related field; You have a minimum of 3 years of experience in professional writing, technical writing or operational documentation; You have experience developing procedures, operational guides and work instructions; You are proficient with documentation and document management tools, including Word and SharePoint; You are bilingual in French and English to write and translate documentation; You have excellent communication, simplification and synthesis skills; You demonstrate rigor, autonomy, initiative and strong organizational skills; You are comfortable collaborating with various stakeholders and managing multiple projects simultaneously.
Become our next Technical Documentation Specialist and help preserve, structure and evolve our organization’s knowledge!
A business that invests in its employees, that's truly us. Harnois Energies.
The title displayed may differ from the internal job title to reflect a title commonly used in the market.
About Harnois Énergies
Harnois Énergies is a family business since 1958 that specializes in energy distribution. It markets the Harnois, Esso and Pétro-T brands and also runs a chain of convenience stores, the Proxi Extra corporate network. Harnois also offers refueling and delivery services, commercial, industrial and automotive lubricants, fuel and lubricants for aviation, fuel oil delivery and H-Go products.
We’re known for our human approach and our workplace environment that encourages autonomy and fun! Our large team includes about 900 colleagues who put their talents and skills to work for our customers. They are spread throughout the network of corporate convenience stores, the petroleum products transportation division, the head office and the regional offices.
We’re known for our passion for innovation, meeting our commitments, acting authentically and, most of all, working together to achieve success and having fun along the way!
Our mission: Efficiently provide sources of energy, specialty products and quality services with a distinguished customer experience.
Our vision: Be a leading supplier in Canada in all our business sectors.
Harnois Énergies. #RightOn