This role will operate as the first point of contact when reporting issues to the ServiceDesk. The individual in this role will also be responsible for computer setups, IT orientations, and supporting the rest of the IT team on a range of services and systems.

Responsibilities

Set up and install end user desktops, laptops, mobile devices, and printers. Perform on-site analysis, diagnosis, and resolution of workstation, printer, email, phone, and some basic network issues. Serve as the primary point of contact within the ServiceDesk, coordinating issues with higher levels of support until issue resolution. Carry out onboarding new employees and temporary workers/consulting resources, including all devices, accounts, and related IT training. Track assets and ensure they are assigned in accordance with company policies. Contribute ideas to the team, and create documentation to support the IT dept. Carry out administrative functions within Active Directory and Entra such as managing user accounts, group memberships, permissions, etc. Perform miscellaneous job-related duties, as assigned.

Qualifications

Diploma or degree in Information Technology. Experience with various iterations of the following products: Windows Operating Systems Microsoft Office 365 / Entra Understanding of Active Directory, Group Policy. Understanding of Network theory and protocols. Strong interpersonal and communication skills, as well as excellent customer service orientation. Strong analytical and problem-solving skills. Ability to conduct self-directed research to understand and resolve emergent issues. Self-motivated and able to work in a team environment. Must be able to obtain Government of Canada security clearance. Skills

Asset Tracking Help Desk Support Service Desk Microsoft Computer setup Information Technology Windows IT

About Bluedrop Training & Simulation

Bluedrop Training & Simulation designs, develops, and integrates advanced training solutions including state-of-the-art training and simulation products and highly interactive courseware and technical documentation. Our approach meets the demands of today's modern armed forces providing blended training solutions from the classroom through to simulated virtual environments aimed at improving safety, productivity, and efficiency. Bluedrop has developed a unique suite of cutting-edge virtual rear crew and hoist mission training systems and armored vehicle simulators. Bluedrop Training & Simulation is a small to medium-sized enterprise providing a strong value proposition offering Canadian designed and developed solutions. Typical customers include Tier one OEMs such as Boeing, Lockheed Martin and Sikorsky (owned by Lockheed Martin).