Company Overview

Pinnacle Equipment, formerly known as DLE (Douglas Lake Equipment), has been serving British Columbia region since 1999. With multiple locations across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery representing brands such as Kubota. Fendt, Massey Ferguson, and Kobelco. Our commitment to customer satisfaction and rapid response times makes us a trusted partner in the industry.

Summary

The Parts/Sales Support Specialist is responsible for providing exceptional customer service and parts support to both internal and external customers while maintaining accurate organization and control of inventory. This role includes responding to customer parts inquiries, assisting with parts orders, and ensuring efficient inventory management. Additional responsibilities include organizing yard inventory, unloading delivery trucks, performing general yard maintenance, and carrying out other related duties as required.

Core Competencies

Customer Focused Communication Teamwork Problem Solving Time Management Accountability & Dependability Operating Equipment Ethics and Integrity Development and Continual Learning

Job Duties

Prepare detailed parts invoices. Maintain inventory and cleanliness of the inventory storage area and yard. Handle parts requirements of customers through counter service and sales. Must be able to work 40+ hours, with additional hours required during peak seasons Build and maintain customer relations Verify receiving shipments by checking order against packing list. Assist in keeping parts clean and shelf section area stocked and orderly. Must be able to operate a forklift to move parts in and out of warehouse and parts department. Must be able to do heavy lifting of equipment parts and tools as required from time to time. Able to interact effectively with co-workers. Able to understand and comply with posted rules and procedures. Generate parts sales. Maintain a high level of customer service. Assemble sales products for showroom/ displays Ensure accuracy in all transactions, inventory, and procedures. Participate in all manner of store maintenance. Maintain a high level of product and service knowledge. Load / Unload trucks Performs other duties as required.

Requirements

High school diploma or GED. Online shipping, tracking, and receiving experience utilizing FedEx, UPS, Purolator, and DHL. Working experience in Shipping and Receiving/Parts role preferred. Able to communicate both verbally and in writing. Valid driver’s license and good driving record. Knowledge of filling out waybills and bills of landing and international shipments. Working knowledge of safe packing methods. Demonstrated ability to operate material handling equipment including forklift truck. Able to work efficiently as a part of a team as well as independently. Attention to detail in all areas of work. Good organizational, time management and prioritizing skills. Strong work ethic and positive team attitude.

Work Conditions

Travel may be required. Monday through Friday. Overtime as required. Lifting or moving up to 50lbs may be required. Hazards associated with the trade. May be exposed to high levels of noise.

Compensation

$22-26 per hour depending on experience

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Life insurance Free on-site parking Paid time off RRSP match Tuition reimbursement Vision care Exclusive corporate discounts

If you’re ready to accelerate your career in a dynamic environment where your skills make a real impact, we invite you to apply today. Join our team at Pinnacle Equipment and help us drive success forward. Candidates must be authorized to work in Canada. Pinnacle Equipment provides equal employment opportunities for all individuals.

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