Pirate Cove Marina is your boating destination located right on the Rideau River just outside of Kemptville, Ontario, 25 min South of Ottawa. Pirate Cove Marina has been in business for over 30 years and continues to grow.

The Marina operates all year round and offers a full spectrum of services, from boat sales and service to slip rentals and storage options for every season. We pride ourselves on providing exceptional customer service and creating a vibrant community for boating enthusiasts.

We have an active opportunity for a full-time Service Advisor.

Overview:

As a Service Advisor in an marine dealership, you will be answering questions from customers and service providers. You play a key role in understanding and providing proactive and valued solutions, and you will use your knowledge to build and maintain relationships and to understand client problems and explain their needs to staff for satisfactory service delivery. You will schedule appointments, process orders, monitor delivery and handle customer complaints.

We offer:

• A collegial work environment
• Competitive Compensation: $18 - 23/hr., depending on experience, plus vacation pay
• Group Benefits, RRSP Plan with employer match
• Training in support of your role

Reports to: Service Manager

Key Responsibilities & Accountabilities:

• Interact with customers, listen to their questions and concerns, and provide timely responses.
• Serve as a link between customers and different departments in the organization.
• Locate parts using internal computer system.
• Issue purchase orders to external suppliers.
• Manage service inquires and correspondence effectively over the service counter or/and through email and by phone in a timely and courteous manner.
• Educate clients about the company’s products, services, and offers.
• Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
• Be capable of opening and closing all customer paid, warranty, and internal repair orders with management approval.
• Follow procedures for the quick and efficient handling of warranty items, including proper storage of these items.
• Review customer accounts and report changes to internal staff.
• Manage complaints, returns, and resolve customer grievances.
• Record customer details and transactions.
• Assign work to technicians based on skill level and current resource utilization.
• Stay current on parts and pricing to be able to provide customers with up-to-date product knowledge.
• Ensure the shop is compliant with government regulations, safety guidelines and policies.
• Maintain strict adherence to dealership policies on boat care and operation.

Essential Skills & Qualifications:

• High school diploma or equivalent.

• Minimum 1 year’s experience in service/service management.

• Knowledge of the boating industry is an asset, specifically an understanding of components and parts.

• Must have proficient English communication skills.

• Mechanical knowledge or repair experience (preferred).

• Proven experience in sales, customer relations, or related positions.

• Excellent communication skills.

• Excellent customer services skills.

• Problem solving and listening skills.

• Patient disposition to resolve conflicts.

• Attention to detail.

• Knowledgeable in computer applications such as Microsoft Word, Excel, and Outlook.

• Knowledgeable in industry-specific software.

• Basic accounting skills and knowledge of electronic payment systems.

• Ability to lift up to 50 lbs.

• Ability to work independently and as a team member.

As a dynamic and innovative company, we emphasize performance, continuous improvement, and cultivating growth from within. We are committed to providing motivated professionals with opportunities for development and advancement as part of our exciting journey.

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Our hiring process uses third party websites (such as Indeed) and technologies that utilize artificial intelligence (AI) to assist with talent sourcing and the resume screening process, helping us to filter and evaluate a large number of applications efficiently. AI tools are used to assist with job description creation, to analyze resumes for relevant skills and qualifications against the job requirements, and to create personalized message templates for candidate communication.

A human recruiter/manager is always responsible for conducting interviews and for the final selection. Please be aware that AI may analyze your application based on its programming and a complete disclosure of AI use in this process will be provided as required by law.

All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received may be referenced for future staffing requirements.