Mission

The Kingston Police recruitment process reflects and demonstrates a commitment to our core values of Respect, Integrity, Professionalism, Partnership, Leadership and Excellence. We are committed to ensuring an equitable process with the goal of achieving a representative workforce of the diverse community we serve.
We are committed to supporting applicants with disabilities, including accommodating individual accessibility requirements.

Position Overview

Under the supervision of the Inspector, Patrol Division, the Communications Operator is responsible for dispatching calls for service and receiving and communicating information to police officers. The position answers and responds to incoming emergency and non-emergency calls, as well as calls received from the 911 telephone system, in a calm and efficient manner. The Communications Operator is responsible for responding to information received via the two-way radio communications system and computer-aided dispatch (CAD) system, as well as querying the CPIC system for information and ensuring all requests by field units are completed. Communications Operators are responsible for procuring all pertinent information from callers and all other available resources to relay to police officers in the field.

Please note that this job posting is intended to fill a vacancy. Kingston Police does not use artificial intelligence to screen, assess, or select applicants.

Successful candidates would be required to work a full-time rotating shift schedule for training up to 6 months. Shifts are 0700 to 1900.

Company Bio

Located on the shores of Lake Ontario, the City of Kingston offers an exceptional quality of life, blending historic charm with a vibrant and growing community. Kingston Police is proud to serve one of Ontario’s most dynamic and welcoming cities, offering meaningful career opportunities in a collaborative and community-focused environment. In addition to engaging and impactful work, Kingston Police provides a competitive compensation package that includes comprehensive health and wellness benefits and participation in the Ontario Municipal Employees Retirement System (OMERS) pension plan, supporting long-term financial security and work-life balance for our employees.

Responsibilities

• Receive emergency 911 calls or texts for Fire, Police, or Ambulance and facilitate immediate contact with the appropriate Fire, Police, or Ambulance service. Maintain contact with the caller until the other agency has taken over the call. Screen calls by prioritizing and redirecting enquiries from the public to the proper entities. Terminate non-emergency calls and discourage public misuse of the system. Arrange for and assist with the deployment of non-police resources.

• Generate police calls for service by making entries on the CAD system and record information reported by or given to road units by means of the CAD system, continually updating individual unit histories.

• Dispatch units to calls for service, keep updated on all information entered on the call, and keep engaged units advised of all pertinent incoming information (via CAD system and radio).

• Ensure officer safety at all times by means of accurate status reports and welfare checks, particularly in potentially dangerous situations.

• Provide backup unit(s) in potentially dangerous situations.

• Monitor air traffic, controlling airtime and preventing misuse.

• Monitor lunch hours, scheduled court appearances, appointments, or special duties of officers to ensure efficient deployment of units.

• Ensure that the supervisor is kept apprised of emergency calls, dangerous situations, and unusual events.

• Ensure adherence to proper MDT and radio etiquette.

• Perform CPIC and in-house checks for units and anticipate requests.

• Ensure complainants are kept advised of any anticipated delays in response and redirect calls as appropriate.

• Train and/or assist in training new Communications personnel.

• Prepare documentation, memos, and reports and attend court when required.

Qualifications

• Have completed a minimum Grade 12 education or equivalent

• Able to pass Communications Operator CritiCall testing

• Able to pass psychological testing and interview with a Psychologist

• Be prepared to work irregular and flexible hours, including weekends, evenings and holidays

Employment Equity

The Kingston Police hire on the basis of merit and are committed to reflecting the diversity of the Kingston community and Canada. We are committed to non-discriminatory, barrier-free and accessible employment practices in compliance with human rights legislation and the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please indicate this in your cover letter or contact Human Resources at 613-549-4660, ext 2287 or 2282. Although we appreciate all applications, only those selected for an interview will be contacted.