The Kindred team is at the heart of our cooperative, bringing our values to life every day. In fact, they are woven into everything we do. More than financial professionals, we're trusted partners who care deeply about our members and our communities. With integrity, stewardship, and compassion, we help ensure every member’s experience feels welcoming and grounded in purpose. Whether offering thoughtful financial guidance or strengthening community connections, we strive to connect values and faith with finances, inspiring peaceful, just, and prosperous communities.

We are currently recruiting a Member Services Representative (MSR) to fill a permanent vacancy in our Member Services Team.

Reporting to the Manager, Member Services Team, this opportunity offers a flexible schedule and is ideal for someone looking to contribute meaningfully while building a career in values-based banking. Whether you're exploring the credit union system for the first time or returning to work with a preference for work-life balance, this position provides a warm welcome into Kindred’s community.

As a mobile team member, you’ll be scheduled in advance to support staffing needs across our branches, averaging approximately 2 days per week, with increased opportunities during vacation seasons. A valid driver's license and access to a vehicle are required, as this role involves travel to various branch locations, including Milverton, Elmira, New Hamburg, Kitchener, and Waterloo.

Member Service Representatives (MSRs) are the welcoming face of Kindred to members visiting our branches.

Key Responsibilities:

• Build relationships with members, asking thoughtful questions and listening to understand their financial needs
• Deliver exemplary service by completing a variety of everyday financial transactions with accuracy and care
• Refer members to specialized team members for advice and solutions tailored to their financial goals
• Bring Kindred’s distinct offering of values-based products and services to members’ attention and help them find meaningful solutions
• Guide members in using digital channels so they can bank with Kindred where, when, and how they prefer

What to Bring:

You're a great fit for this opportunity if you're relational (you enjoy connecting with others), solution-focused (you’re curious about needs and committed to finding the right path forward), and energized by how Kindred’s unique approach to banking can create impact in our communities.

You’ll also bring:

• A valid driver's license and access to a vehicle
• Strong customer service and relationship-building skills
• Financial literacy or experience in banking (beneficial)
• Some post-secondary education, ideally in business or accounting
• Comfort with MS Office and a willingness to learn new systems
• A sincere alignment with Kindred’s values and purpose

You will be part of a collaborative team where you can engage with our purpose and where your ideas matter. You’ll be expected to continually grow your skills and abilities, and to share your expertise and experience with team members.

Why Kindred

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness. And of course, your total rewards package includes competitive cash compensation plus an array of wellness benefits and financial products and services at preferred rates for employees. 

Our comprehensive total rewards package includes:

• Starting pay rate $23/hour

• Performance based target incentives (5%), tied to individual, team and organizational results

• Health/Wellness Spending Account and staff wellness initiatives

• Employer matching at 5% on Group Savings Plan with no waiting period

• Equivalent of 3 weeks vacation (pro-rated)

• Career growth opportunities, training & development support

• Comprehensive staff benefits on financial products & services

When you choose Kindred to further your career, you’re joining an engaged workforce at a certified https://www.bcorporation.net/en-us/ that is committed to using business as a force for good™ and acting as an advocate for a Living Wage [https://www.ontariolivingwage.ca/living_wage_by_region].

RSVP

Ready to choose Kindred? Visit us at www.kindredcu.com/careers [http://www.kindredcu.com/careers] to learn more about why people enjoy working with us. If this role sounds like a good fit, please apply.

At Kindred, we value genuine connection. We don’t use AI to screen applications—every resume is reviewed by a real person. If selected, you’ll hear from a Kindred team member by phone, and when possible, we prefer to meet candidates in person.  If you choose to use AI to support your application materials, we encourage you to ensure your own voice and personality still come through. Kindred will acknowledge all applications received and advise all candidates when the position is filled.

As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred’s values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.