Resident Services Manager Jobs in Kitchener, Ontario, Canada
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Kitchener, Ontario, Canada
Resident Services Manager - Seniors Living
About the role
Company Description
We are S&R Group and for over 60 years we have been building communities "where friendships flourish and life is enriched". We are looking for people who, like us, believe the work we do has a positive impact on their community and that together we can continue supporting our Residents and their families.
Job Description
Make a difference in the lives of your community! In this role you will have the chance to engage with our Residents and create a welcoming atmosphere for new and current Residents.
Position Summary
Use administrative and sales skills to manage the office and provide tours or engaging conversations with Residents interested in moving in.
Behavioural Qualities
Engaging, positive attitude--stop and say hi to our Residents and see how they are doing! Professional and expressive telephone manner – ability to “sell” retirement living Understand and promote a “Hospitality” environment within the home Exhibit a highly developed ability to actively listen to prospect’s and resident’s needs Demonstrates flexibility and creativity in problem solving Forward, independent and innovative thinking Responsibilities: Reception and office duties for the “Seniors Living” home Conduct sales-effective “Tours” of the SL home with walk-in’s and booked appointments Prioritize appointments and proactively and positively resolve conflicts as they arise Maintain office operations by ordering supplies, processing invoices, track attendance, process payroll and post scheduled hours including seniority lists Responds to phone and email inquiries – providing general information and referring inquiries to the appropriate source.
Other duties and responsibilities as assigned or required
Qualifications Qualifications: Persuasive Marketing and Sales experience required Post Secondary Education with a diploma in Office Administration Excellent interpersonal, communication and organizational skills Familiarity/ability to understand the Retirement Home Act and Residential Tenancies Act Experience in an Office and or a Care Home setting an asset Extensive computer literacy skills including Word, Excel and Outlook Ability to maintain records, prepare contracts and complete billing Demonstrated ability to effectively manage time-sensitive tasks Pro-active approach and able to work with minimal supervision Ability to work under pressure in busy, fast-paced environment Additional Information While our Applicant Tracking System uses some AI-enhanced tools, every decision throughout screening, assessing, and selecting candidates is made by real people on our team. This posting is for an upcoming vacancy. This posting is for a temporary position.
Department: Office
Compensation: from CAD 45000 - yearly
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About S&R Group
Creating communities that are good for life:
The S&R Group creates communities that are good for life, developing, owning, and managing retirement communities, long term care homes, and commercial and multi-residential properties. Our success is based on the creation of communities where residents, tenants and employees flourish. The measure of our success is the passion our residents feel for the community and our team members for their work.