Looking for a summer opportunity in a beautiful northern community? Spend your days working in aviation while living in La Ronge, surrounded by lakes, forests, and endless outdoor adventure.

At Rise Air, we are looking for a personable and customer-focused individual to join us as a full-timeCustomer Care Coordinatorfrom April to October of 2026.

Why You Will Love This Role:

-**Summer Adventure:**Live and work in scenic La Ronge, with access to nature, fishing, hiking, and more -**Meaningful Work:**Play a key role in shaping customer experiences and building lasting relationships -**Impactful Contributions:**Help drive customer satisfaction, loyalty, and continuous improvement

What You Will Do:

• Support Rise Air's La Ronge base in a full-time schedule. This position requires on-call availability, with applicable overtime pay as per regulations.
• Develop and sustain relationships with company stakeholders and customers.
• Respond with compassion and care to customer's complaints and inquiries and evaluate and resolve customer complaints and questions to produce satisfied, returning customers.
• Prepare and enter daily manifests into company software programs.
• Provide trip packs to flight crew.
• Provide feedback to management to promote continuous improvement of Rise Air's customer service delivery through social media.
• Collaborate with marketing and communications personnel to highlight positive customer experiences.
• Review feedback, maintain accurate electronic records and complete regular reports relating to customer care and provide management with information as required.
• Analyze customer feedback data to determine whether customers are satisfied with company products and services.
• In collaboration with commercial personnel, coordinate sub charters with other air carriers when required to meet operational needs.
• Assist the director in reporting on time performance (OTP).
• Organize and plan special customer-related events and initiatives including holidays or special occasions, welcome, thank you and apology notes.

What You Will Need:

• Class 5 Driver's License
• High school diploma or equivalent. Post-secondary education in public relations, marketing, or related field, is preferred.
• Experience in customer care, sales, or relevant role in an aviation environment is preferred.
• Experience handling cash and maintaining cash records

You Might Be the Perfect Fit If You:

• Have an interest in working in La Ronge and/or in the aviation industry
• Possesses exceptional skills in communication, problem-solving and time management
• Are flexible and able to work long, irregular hours, including evenings and weekends, some split shifts

The deadline to apply for this position is5:00 pm Wednesday, April 1, 2026(SK time).

Why Rise Air?

Rise Air is Saskatchewan's largest full-service airline, proudly 100% Indigenous-owned, and committed to building an inclusive, inspiring, and supportive workplace.

We offer a robust benefit package including Life Insurance, Extended Health, Dental, Vision coverage, a wellness allowance and RRSP contribution matching. Our employees also enjoy a suite of travel benefits, including access to the MyIDTravel program which offers discounted standby leisure air travel. We also provide various programs to support your career growth.

At Rise Air, we're going places. Join us and apply today!

LandCultural Acknowledgement

Rise Air is committed to the principles of employment equity and we welcome Indigenous people with all levels of education and experience to help build a more inclusive and representative airline. As a 100% Indigenous owned organization, preference is given to qualified Indigenous applicants who apply for positions with Rise Air. If you have a disability or medical necessity requiring an employment accommodation, please notify us and we will work together on your request.

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaty 6 (Saskatoon, Prince Albert, La Ronge), Treaty 8 (Black Lake, Fond du Lac, Stony Rapids, Uranium City), and Treaty 10 (Lac la Ronge, Hatchet Lake, Wollaston Lake, Buffalo Narrows), as well as other on-Treaty First Nations and Metis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honored and respected.