Job Description

To provide excellent client services within agreed service level agreements, through the handling of Insurance claims for clients including relevant documentation, liaising with insurance company and advising clients under supervision and guidance.

Hello Future, Claims Broker (Ladysmith),

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Responsibilities

• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Manage existing clients and grow portfolio through making contact and generating leads.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Control the effective service for settlements in the business through insurance claims.
• Provide sales support efficiencies and services in order to ensure retention of clients.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Manage own development to increase own competencies.

Additional Requirements

• Must have a Diploma or Degree (FAIS compliant)
• Minimum 3+ year's related experience
• Must have experience in Commercial and Personal Lines
• Short-term insurance experience
• RE5 Certificate
• DOFA statement – dated not longer than 3 months
• Product specific training certificates
• Certificates for CPD hours completed, for the 3-year cycle e.g 1 June 2022 to 31 May 2023, 1 June 2023 to 31 May 2024, 1 June 2024 to 31 May 2025
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• General knowledge of financial statements and financial acumen
• Detail oriented
• Requires expert negotiation and communication skills, both written and verbal
• Requires solid problem-solving skills.
• Analytical skills
• Ability to remain calm under various levels of pressure.
• Strong collaboration skills

Are you interested to take the step? We look forward to engaging with you further. Apply now!

#Post

#FNB

#LI-SM7

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

25/03/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.