Location: Laval | Status: Permanent, Full-Time We are currently seeking an Operations Support Advisor to play a key role at the heart of our day-to-day operations. This position is ideal for someone with a strong operational background, who is comfortable working in a hands-on environment (warehouse or logistics setting), and who demonstrates a genuine interest in evolving toward Human Resources responsibilities.

This is a structured and demanding role that combines field presence, operational coordination, and administrative follow-ups, within a fast-paced environment where volume, rhythm, and unexpected situations are part of daily operations.

Please note: The job title displayed may differ from the internal title to better align with commonly used market terminology and improve job search visibility.

Key Responsibilities:

• Ensure daily follow-up of employee attendance, schedules, and workforce movements.
• Prepare and distribute attendance lists, taking into account absences, new hires, and changes.
• Welcome and onboard new employees in accordance with established standards.
• Follow up with employees regarding absences, lateness, or specific situations, and document information in internal systems.
• Work closely with supervisors, team leads, and project managers.
• Communicate staffing needs, assignment endings, and key operational information.
• Maintain an active presence on the floor to support smooth operational flow.
• Contribute to continuous improvement of operational and administrative practices.
• Perform any other related tasks required to support efficient operations.

Benefits:

• Comprehensive group insurance program, telemedicine services, and an Employee Assistance Program (EAP) to support your well-being.
• Upon joining, you will receive 3 weeks of vacation, prorated for the year. Starting at your 3rd anniversary, you will begin accumulating an additional week, for a total of 4 weeks of vacation.
• 5 wellness days per year.
• Paid leave for your birthday and work anniversary.
• Numerous social activities throughout the year (Tailgate, Winterfest, Golf Tournament, Hockey and Soccer games, etc.).
• A collaborative and stimulating work environment.

Requirements:

• Relevant experience in operations, ideally in a warehouse, logistics, or hands-on environment.
• Proven ability to manage high volumes, shifting priorities, and tight deadlines.
• Comfort with computer tools and data entry.
• Strong judgment, professionalism, and communication skills.
• Autonomy, attention to detail, and a strong sense of responsibility.
• Strong interest in HR-related aspects (employee follow-ups, onboarding, daily employee relations).

Profile Sought:

• Operational profile looking to evolve toward a more HR-focused role in the medium term.
• Comfortable in a dynamic and structured environment.
• Able to act quickly, with sound judgment and diplomacy.
• Human-centered approach, while remaining firm and professional.
• Solution-oriented, collaborative, and driven by continuous improvement.

Why This Role Is a Growth Opportunity This position offers a valuable career progression opportunity for someone with an operational background who wishes to develop skills in coordination, employee support, and HR practices—while remaining closely connected to the realities of the field.

Salary: Competitive salary Schedule: Day shift, Monday to Friday, full-time Status: Permanent