Field Service Technician - Leamington

Ridder North America is expanding operations. Our goal is to provide the highest level of service to our partners in North America and worldwide.

Field Service Technician

The overall purpose of the Field Service Technician is to maximize customer satisfaction and enhance the company’s image and products through rapid, professional responses to requests for assistance and commissioning. Customer satisfaction is achieved by minimizing downtime and carrying out service assignments and repairs as quickly as possible.

Key Responsibilities Inspect, test, and commission climate computers, software, networks, water equipment, and other products from Ridder and/or third parties Install, configure, and commission labor registration systems and software updates Provide technical advice to customers for preventive maintenance purposes Respond rapidly and effectively to service requests and provide telephone support Accurately record incidents and hours spent in the ERP system Investigate and resolve malfunction messages Provide feedback to relevant internal departments regarding causes, effects, corrective actions, and preventive measures (sales, shipping, assembly, manufacturing, and/or purchasing) Ensure accurate, complete, and immediate recording of activities on customer work orders, including kilometres driven, hours worked, and parts used Identify, obtain approval for, and record additional work while carrying out maintenance and/or installation tasks Comply with all safety instructions, priority rules, and environmental regulations Order and pick parts required for service, maintenance, and repair

Requirements Electrical, Electronic, Electromechanical, or Mechatronics education, supplemented with technical courses in automation, networking, or measurement and control technology At least 2–5 years of practical experience in electrotechnical plants, water equipment, process automation, or measurement and control technology Strong critical thinking and analytical skills required to diagnose problems Horticultural experience and exposure preferred Ability to work at heights and in loud environments Ability to travel locally, regionally, and internationally, with a valid passport

What We Offer A career that keeps you learning and engaged Training on some of the most advanced agtech systems in the world A vehicle for travel to and from customer sites All necessary tools and testing devices Competitive pay and benefits A team that helps each other