Customer Support Representative Jobs in Lethbridge, AB
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Lethbridge, AB
customer support representative - wholesale
Lethbridge, AB
CA$43,680/yearly
Full-Time
About the role
<div>Do you enjoy solving problems and helping customers & clients find the perfect solutions? We’re looking for an outgoing Customer Service Representative to join our client’s team! In this role you’ll support their clients by providing product knowledge and identify solutions to help them run their operations smoothly.<br><br>What’s in it for You?<br>• A supportive team that encourages growth and collaboration.<br>• An environment that values your expertise and attention to detail.<br><br>Compensation & Hours:<br>• The rate of pay will be $19 - $21/hr. based on experience<br>• Monday – Friday, daytime hrs.<br><br>Position Summary:<br>• Respond to customer inquiries through phone, email, and chat, offering expert advice and timely assistance<br>• Build and maintain client relationships by understanding their needs and providing proactive support.<br>• Identify opportunities to recommend additional products and services that support their project needs<br>• Process orders, track shipments, and ensure prompt and accurate delivery of products<br>• Collaborate with the internal team to resolve any issues and maintain customer satisfaction<br>• Maintain detailed records of customer interactions using our CRM system<br><br>Required Qualifications:<br>• Proven experience in a customer service and/or sales role<br>• Strong communication skills and experience managing technical or complex customer enquiries<br>• An eye for identifying sales opportunities and recommending solutions that fit customer needs<br>• A proactive approach to problem-solving and a focus on client satisfaction<br>• Ability to manage multiple tasks and stay organized in a fast-paced environment<br><br>Bonus Points:<br>• Previous experience in restaurants, retail or other customer service positions<br><br>Right People. Right Seat.<br>Exciting Job Opportunities in Lethbridge!<br><br>#INDHM</div>
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