Title

Dual Rate Server / Food & Beverage Supervisor

REPORTS TO

Food and Beverage Supervisor/Food & Beverage Manager

SUMMARY

The Server is an integral part of the Food and Beverage Team. The Server will provide drinks and menu items to casino guests. He/She is responsible for providing the highest level of customer service and answering inquiries about menu, cocktails, prices, and services of the casino.

The Food & Beverage Supervisor assists the Food and Beverage Manager in managing the department to ensure superior guest satisfaction. This individual will assist in overseeing the overall food and beverage operations at the casino. 

CORE COMPETENCIES

• Customer Service

• Team Work

• Interpersonal Awareness

• Communication

• Decision Making and Judgement

• Supervisory and Mentoring

JOB DUTIES

• Serving food and beverages to guests following proper guidelines
• Interacting with casino guests and responding knowledgeably to inquiries about the menu, prices, services and features of the casino 

REQUIREMENTS

• At least 18 years of age

• Assist Food and Beverage Manager in managing the department to ensure superior guest satisfaction. 

  • Assist with scheduling staff.

• Assist with Inventory and Cost Control.

• Handle customer inquiries and complaints in a quick and effective manner.

• Assist with basic restaurant operations.

• Able to motivate staff.

• Ensure policies and standards are adhered to.

• Supervise staff, building morale and fostering an environment of co-operation and efficiency.

• Assist with ordering food, including food and alcohol 

• Assist staff members in dealing with difficult patrons, including any food and or beverage concerns.

• Assist in employee evaluations and discipline when required.

• Able to maintain a security clearance

• Available to work evenings/weekends

• ProServe and Reel Fact Certification

• Individuals with integrity and high standard

• Pleasant, out-going, energetic individuals 

• Someone who is enthusiastic

• Fluent in English 

• Team player

• Easy going personality 

• Willing to learn

WORK CONDITIONS

• Must be able to lift a maximum of 25 lbs. using proper lifting techniques – responsible for stocking non-alcoholic beverages
• Prior supervisory experience preferred.
• 2 – 4 years’ experience working in Food and Beverage operations.
• Strong Food and Beverage knowledge.
• Excellent communication skills.
• Computer knowledge
• Point of Sales system knowledge
• Must be able to stand for prolong period of time.
• Must be able to bend to reach shelves
• Must be able to carry a serving tray with drinks/food
• Must be able to carry out light cleaning duties
• Must be available to work all shifts including evenings, weekends and holidays
• Must be able to work in a fast-paced working environment 
• Pushing, pulling, bending, stooping, upward reaching and prolonged periods of standing and/or walking