Service Center CSCS TX Role and Responsibilities Employee Relations: Support programs to promote employee engagement, morale and a positive workplace culture Provide confidential counseling and support to employees on work-related issues including performance management, conflict resolution, harassment and discrimination. Collaborate with managers and HR partners to develop, document and follow up on corrective action plans to ensure compliance with company policies and legal regulations Mediate and facilitate resolution of conflicts between teammates and managers. Investigate allegations of discrimination, harassment, workplace misconduct and performance deficiencies Conduct confidential interviews with employees and managers to gather information and understand concerns. Escalate teammate relations events and concerns in accordance with company policy and guidance. Maintain complete, accurate and confidential documentation of employee relations issues and investigations using Company approved processes, tools and templates. Policy and Compliance: Maintain up-to-date knowledge of employment laws, regulations, and company policies. Support the development and communication of HR policies and procedures to employees and managers. Conduct training sessions on HR topics, such as harassment, discrimination, and workplace safety. Identify opportunities for improvement in policy content to improve clarity, teammate understanding and adherence Communication and Collaboration: Maintain effective communication with employees, managers, and other stakeholders on HR matters. Build and maintain strong relationships with employees and managers at all levels. Act as a liaison between employees and management, facilitating open communication and resolving conflict effectively. Maintain and protect the confidentiality of sensitive information Additional Duties: Prepare reports and presentations on employee relations metrics and trends. Stay current on industry trends and best practices in employee relations. Qualifications and Education Requirements Bachelor's degree in Human Resources, Business Administration, or a related field. Minimum of 2-4 years of experience in employee relations or a similar HR role. Strong knowledge of employment law and HR regulations Preferred Skills Excellent customer service skills and ability to interface with teammates and managers. Strong facilitation and problem-solving skills Excellent verbal and written communication skills. Ability to work independently and as part of a team Proficient with Microsoft Office Suite of products, top tier HR systems and case management tools Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.