About Radius Community Health & Healing (formerly Boyle McCauley Health Centre) 

Radius Community Health & Healing provides interdisciplinary, team based, integrated, comprehensive, and person-centered primary health care for vulnerable Edmontonians with complex needs. Through primary care and health promotion, Radius Community Health & Healing improves the quality of life and well-being of populations and individuals who face multiple barriers to accessing health services. Radius achieves this by providing the highest standard of evidence-informed and client focused inter-professional care. We collaborate with our clients to address the broad determinants of health.

Role Summary

The Health Care Aide (CLHA) plays a key hands on support role, working closely with medical office assistants, nurses, providers, and the clinic team to support client care, clinic flow, and a welcoming environment. This role supports daily operations through direct client assistance and practical care tasks, with a focus on individuals facing complex health and social challenges.

Hours: 1.0 FTE Monday-Friday 12:00pm-8:00pm

Key Responsibilities

Direct Client Care & Support

• Assist clients with personal care needs as appropriate, including showering, hygiene support, and comfort measures

• Support vital signs collection (e.g., blood pressure, temperature, pulse, oxygen saturation) as delegated

• Assist clients with mobility, positioning, and transfers when needed

• Observe clients for changes in condition and promptly report concerns to nursing staff

• Provide emotional support by building rapport, and supporting clients while they wait for their appointments

Clinic Flow & Client Navigation

• Support rooming clients and help prepare them for appointments

• Support waiting room management, including monitoring flow, supporting anxious or distressed clients, and flagging issues to the team

• Help clients navigate clinic services

• Escort clients to and from rooms or services as needed

• Assist with managing appointment flow in collaboration with nursing and front desk staff

Support to Nurses & Providers

• Assist nurses with delegated tasks and clinical set up

• Prepare exam rooms between clients (cleaning surfaces, changing linens, restocking supplies)

• Act as an extra set of hands during busy clinics or high needs situations

• Communicate clearly with the care team to support safe, efficient care

Supplies, Stocking & Environment

• Help stock exam rooms, shower areas, and client supply areas

• Hand out supplies to clients as directed (e.g., hygiene items, wound care supplies, harm reduction supplies where applicable)

• Monitor inventory levels and flag restocking needs

• Help maintain a clean, calm, and welcoming clinic environment

Support for Vulnerable Populations

• Provide trauma-informed care with an understanding of poverty, substance use, mental health challenges, and systemic barriers

• De-escalate distressed clients using empathy and clear communication.

• Support client dignity, privacy, and autonomy at all times

• Follow clinic safety protocols and seek support when situations escalate

Qualifications 

• Certified Health Care Aide (CLHA) in good standing

• Experience working in community health, primary care, outreach, or supportive living preferred

• Comfort working with vulnerable and marginalized populations

• Active CPR

Knowledge/Skills

• Able to balance numerous demands and conflicting priorities, strong problem-solving skills.

• Strong communication, teamwork, and interpersonal skills within a multidisciplinary team

• Ability to demonstrate patience and understanding for those with addictions and behavioral disorders.

• Strong de-escalation skills and ability to remain calm and compassionate in fast paced or emotionally complex situations

• Excellent understanding of cultural awareness an asset. 

• Understanding and ability to apply principles of Trauma Informed Care and Harm Reduction.

Benefits

At Radius, we’re committed to enhancing our employees' well-being with a comprehensive benefits package designed to support both personal and professional growth. Radius offers:

• Employee Assistance Plan (EAP): All employees have access to confidential counseling and access to a wide range of resources for personal and professional challenges. Our EAP is here to support your overall well-being.

• Benefits available to all permanent, full-time employees after a defined waiting period:

• Comprehensive medical, dental and vision benefits: Premiums are fully covered by Radius

• Long-Term Disability, Life Insurance, Accidental Death and Dismemberment, and Critical Illness Coverage: Mandatory enrollment, employees are responsible to pay premiums.

• Lifestyle Spending Account: Wide variety of options available to spend an annual allowance

• Group Retirement Savings Plan

Equal Opportunity Employer

Radius Community Health and Healing is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued. We do not discriminate on the basis of race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, marital status, veteran status, or any other characteristic protected by applicable law. We encourage individuals from all backgrounds to apply and join our team, and we are committed to providing equal opportunities for all qualified applicants. Accommodations for applicants with disabilities will be provided upon request.

Land Acknowledgement

Radius respectfully acknowledge that we are located within Treaty 6 territory, and Metis Nation of Alberta Region 4. We acknowledge this land as the traditional home for many Indigenous Peoples including the Cree, Blackfoot, Metis, Nakota Sioux, Dene, Saulteaux, Anishinaabe, Inuit, and many others whose history, languages, and cultures continue to influence our vibrant community.