26-141 Receptionist/switchboard Operator Jobs in Maple Ridge, British Columbia, Canada
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26-141 Receptionist/Switchboard Operator(RCMP)
Top Benefits
About the role
Maple Ridge, British Columbia
RECEPTIONIST/SWITCHBOARD OPERATOR (RCMP) POSITION OVERVIEW
Duties
The Switchboard Operator / Reception Clerk provides switchboard, reception, and clerical support for all Maple Ridge RCMP sections. The role requires strong knowledge of section functions, sound judgment, and a professional customer service approach to ensure calls, inquiries, and visitors are handled efficiently and appropriately. The incumbent also performs a range of recurring clerical duties and contributes to a positive public-facing service experience. What You’ll Do:
Answer, screen, and route all incoming telephone calls.
Determine appropriate referrals and connect callers to the correct section or staff member.
Take and relay messages when staff are unavailable.
Respond to routine public and internal inquiries by phone and at the reception counter.
Direct visitors to the appropriate department or contact.
Maintain awareness of section personnel and functional responsibilities.
Type correspondence, reports, memoranda, and related documents.
Prepare routine correspondence in standard format.
File and index correspondence and office records.
Provide clerical assistance and support overflow work from sections, as needed.
Perform related duties as required.
KNOWLEDGE, SKILLS, AND ABILITIESExcellent knowledge and skill in the operation of a switchboard.Knowledge of modern office practices and procedures.Ability to memorize factual information pertaining to Municipal Departments and to interpret this data effectively.Ability to speak distinctly with a pleasant voice.Ability to deal courteously and tactfully with the public and RCMP personnel.Ability to maintain sustained attention to detail.Proficient in operating standard office equipment. ln those cases where the Section function includes the use of a typewriter, typing ability shall be 60 w.p.m. minimum.Ability to compose routine letters and memoranda.Ability to understand and execute oral and written instructions.Ability to perform routine clerical and moderately complex typing tasks.Good knowledge of business English, spelling and punctuation.Good knowledge of office procedures, skill in typing and transcribing machine dictation.Ability to perform police computer data entry and retrieval of information. REQUIRED EDUCATION AND EXPERIENCE
High school graduation supplemented by switchboard and typing training; some switchboard operation and receptionist experience or an equivalent combination of training and experience. Training in the area or equivalent experience in public relations and its importance as a “front line” function within a public service. LICENCES AND CERTIFICATES
Ability to obtain and maintain RCMP Security Clearance.
HOURS OF WORK:Hours of work are governed by Schedule “B” (M) - based on Article 12.01 which may, at the discretion of the Commanding officer of the RCMP or his/her duly appointed representative, work any seven (7) hours between the hours of 7:00 am and 12:00 midnight, Monday to Sunday, inclusive, with shift differential as per Article 13.10. When shifts are changed, or positions hired, employees in the positions will be given shift preference on the basis of seniority. EQUITY STATEMENTAt the City of Maple Ridge, we are dedicated to cultivating an inclusive culture that actively values and embraces diversity. We strive to attract and retain a talented, diverse workforce that is broadly reflective of the community we proudly serve. Accommodations are available on request for candidates taking part in all aspects of the selection process by contacting recruitment@mapleridge.ca. WHAT WE OFFER YOU:The City of Maple Ridge is a great place to work with competitive compensation packages that include the Municipal Pension Plan, a strong employee wellness program and the opportunity for professional career growth and professional development. If you want to help shape a growing community in a municipality that strives for service excellence, then this is the position for you. We thank all applicants for their interest, however, only those under consideration will be contacted.
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About City of Maple Ridge
2024 BC's Top Employers
The City of Maple Ridge is located on the traditional territory of the Kwantlen and Katzie First Nations north of the Fraser River between the Pitt River and Stave Falls in the shadow of the Golden Ears Mountain. Maple Ridge is connected to the south Fraser by the Golden Ears Bridge which puts the City within 45 minutes of the US border, Vancouver International Airport, Abbotsford International Airport and all points in between.
The City was established on September 12, 1874 and in the early years European and Japanese settlers established an extensive agricultural industry delivering products to the growing communities in the lower mainland and international markets. A century ago logging and wood production was the predominant industry. The railroad, located on the banks of the Fraser River, was the principal transportation route from Canadian Confederation until the development of the road network, including the Lougheed Highway, which saw the community shift from the riverfront to the current downtown in the early 30s. Maple Ridge has doubled in size every 20 years since 1921 and the most recent Census in 2021 revealed that our population was now over 91,000 citizens.
Maple Ridge is one of the fastest growing communities in BC and the investments in the last decade to build the Golden Ears Bridge and the Pitt River Bridge have helped fill a housing boom and new investment in business. The City of Maple Ridge is proud to have 70% of all staff members living in the community reflecting the fact that this is a great place to work, live and play in one of BCs most amazing natural settings.