Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land acknowledgement:

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

Who you are:

• You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
• You are a patient and/or client centered individual who performs at an exemplary standard
• You are a team player with excellent communication, critical thinking and prioritization skills

Closing Date: April 1 2026

What we are looking for:

In this position you will interact with patients and staff, family physicians, family physicians' office teams, surgeons, surgeon office teams, and staff in various other departments.

In this role you will be responsible for:

• Contacting patients and families for scheduling appointments and confirming appointments
• Scheduling assessment intake appointments in the Total Joint Assessment Centre using Meditech and Novari cloud based portal
• Maintaining and updating the database of assessment intake centre
• Entering orders and verifying appropriate assessment forms are available.
• Wait time data entry and recording
• Entering visit statistics and outcome measures
• Chart preparation
• Greeting and assisting patients and their families
• Maintaining and updating clinic specific forms
• Ordering supplies and maintaining filing system both electronic and paper
• Typing and distributing general correspondence
• Performing clerical duties and scheduling to meet the Clinic's needs
• Maintenance of surgeon, patient, and staff schedule
• Oversee and circulate the monthly clinic schedule.
  Candidates must be flexible in terms of working hours to meet the needs of the department.
• Other duties as assigned

What you bring to the role:

• Surgical Outpatient Hospital Clinic Experience required

• Medical Administration Certificate or equivalent

• Medical Terminology required

• 2 – 5 years relevant experience within the past five years

• Registration and patient booking experience required

• Experience with scheduling in Meditech and OR Manager software is a definite asset

• Previous related unit secretary experience in a hospital setting is required, preferably in a busy out-patient clinic environment

• Demonstrated excellent knowledge of medical terminology

• Proven keyboarding skills.

• Proficiency in office computer applications; Meditech admissions module preferred

• Ability to work effectively both independently and as a team member is essential

• Strong interpersonal skills and a proven ability to function in a cooperative and facilitative manner with the public and staff members

• Proven ability to prioritize multiple demands and work efficiently in a fast-paced clinic environment

• Demonstrated excellent communication, organizational, prioritization and problem-solving skills

• Demonstrated excellent customer service skills

• Demonstrated good attendance record with the ability to maintain this same standard

• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required.

Work Schedule:

7:00 AM - 3:00 PM, 7:30 AM - 3:30 PM, 8:00 AM - 4:00 PM

Please note schedules may change due to operational needs.

Compensation:

CUP C03

Range:

$28.13 - $31.64

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with anHonoured to Caremindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country.

Learn more about our commitment to EDIB

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