Under the direction of the Accounting Manager, the Accounting Clerk III – Accounts Receivable is responsible for independently managing complex A/R functions, maintaining accurate customer accounts, and supporting continuous improvement of accounts receivable processes. This role requires advanced knowledge of A/R practices, strong analytical skills, and the ability to resolve discrepancies and customer issues with minimal supervision.

Key Responsibilities & Accountabilities

Accounts Receivable Processing

• Independently process and post customer payments (cheques, credit cards, EFTs) into the A/R system
• Create, issue, and reconcile customer invoices and statements
• Manage customer account setup, maintenance, and documentation
• Transfer orders into billing and ensure accurate and timely invoicing
• Record and track billing and A/R statistics

Credit & Risk Management

• Assess customer credit risk and recommend or set credit limits
• Complete and review credit references and documentation
• Secure and manage confidential credit card and customer financial information
• Override credit holds when appropriate and authorized

A/R Aging & Collections

• Monitor A/R aging reports and proactively follow up on past-due accounts
• Communicate with customers regarding outstanding balances and resolve payment issues
• Investigate, document, and report discrepancies in customer invoices or payments
• Escalate high-risk or long-outstanding accounts as required

Reconciliation & Accuracy

• Review invoices, postings, and documentation for accuracy and compliance
• Maintain organized and complete backup documentation
• Assist with bank statement and payment reconciliations as assigned

Reporting & Collaboration

• Generate and assist with A/R and financial reports for management
• Work closely with A/R Supervisor, Billing & Administration Clerks, Dispatch, Sales, and Operations to resolve billing issues
• Provide guidance and informal mentoring to junior accounting clerks as required

Process Improvement & Compliance

• Evaluate, test, and support improvements to A/R processes and procedures

• Ensure compliance with federal, provincial, and company policies and regulations

• Assist with cross-functional accounting tasks as needed (e.g., payroll or deductions support)

• Completion of post-secondary education in Accounting, Finance, or a related field preferred

• Minimum 3–5 years of progressive accounts receivable or accounting experience

• Strong understanding of A/R systems, credit management, and collections

• High attention to detail with strong organizational and time-management skills

• Ability to handle sensitive and confidential information with professionalism

• Strong communication skills and customer service focus

• Advanced proficiency with accounting software and Microsoft Excel

Core Competencies

• Accuracy & attention to detail
• Independent problem-solving
• Professional judgment
• Customer communication
• Process improvement mindset
• Collaboration and mentorship