Why Join Altec?

Altec is an industry leader, whose primary products include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment. In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 50+ service centers across USA and Canada and an extensive network of mobile service technicians. This critical position is responsible for providing excellent customer support and satisfaction within the Service Support area of Parts; responds to customer inquiries and resolves customer issues.

Why Altec?

• Use the skills from your bachelor's program to provide high levels of customer service in a parts environment
• Settle in with a Secure Essential Industry (supporting Utilities, Tree Care, & Telecom)
• Maintain Career Focus, with growth & development encouraged within Altec
• Exercise autonomy within a solid support structure
• This position provides great experience that is prized and marketable within the Altec Organization
• Set Schedules with no mandatory Weekends
• Career Ladder with advancement opportunities
• Team atmosphere with excellent support from peers
• Competitive base with bonus potential
• Comprehensive Benefits including affordable medical options, dental and vision care, matching RRSP, company-paid Basic Life, wellness programs, and paid vacation
• Values that include Enjoyment of Work and Family

Education, Experience, and Skills Required:

• Bachelor’s Degree (preferred) AND
• One year of experience in an industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function OR
• High School Diploma or GED required AND three years of related experience required

Also,

• Experience in an Administrative Support role preferred
• Must have demonstrated experience of providing high volume levels of customer support
• Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
• Demonstrated Problem Solving Skills
• Strong attention to detail
• Solid team player with a collaborative nature
• Ability to multitask and handle multiple transactions
• Ability to work effectively in a fast-paced environment

Responsibilities

• Act as main liaison between the US plants and third-party vendors in coordinating all shipping needs and requirements for all completed and built vehicles or demonstrators crossing to Canada.
• Perform invoicing and billing duties, credit notes or adjustments in the system and collaborate with necessary paperwork related to the sale documentation of the equipment.
• Support and collaborate with the team pertaining to the requirements needed for titling, registrations, or purchase and sale of motor vehicles.
• Participate in understanding Altec’s affiliated companies to effectively direct external or internal inquiries and facilitate intercompany transactions.
• Support internal or external customers inquiries, utilizing both emails or phone to ensure on time and real-time responses are performed.
• Provide administrative support for some key tasks of the department, such as mailing, faxing or scanning when needed.
• Develop and collaborate with the team in creating relative reports to support the department’s continuous improvements initiative.
• Participate in meetings for any process developments and or third-party process developments when needed.
• Support and act as key participants in dealer licensing, dealer plating and preparing documentations for license renewal needs.
• Monitor transactions and track and trace all activities related to the transportation of the equipment.
• Provide timely updates to internal or external inquiries regarding the unit’s status, readiness and ETA’s.
• Work closely with the manager in establishing proactive processes with acquired third party vendors.
• Create and collaborate with the team to endorse continuous improvement through SOP, GOP or GMP creation for each task or processes developed with the team.
• Display positive and customer driven approach in communication with both internal teams and external customers.
• Support and participate in any department training courses to enhance customer service, team building capabilities and lean methodology needed for the role.
• Enhance team spirit by going the extra mile when needed in supporting, helping and ensuring each crucial task is delivered and completed with satisfactory results.
• All other duties as assigned by leadership.

Family-owned since 1929, Altec has the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.” Altec products and services can be found across the U.S., Canada and in over 100 countries around the world. Safety is a primary responsibility in everything we do as is support of the Altec

Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

We are there from the engineered design, through manufacturing and final assembly, with technical sales support and solution-driven direct sales, with forward-thinking marketing and R&D. Our dedicated customer service delivers on Altec’s commitment to be there for the life of the equipment with troubleshooting and repair, parts, and product support.

There’s never been a better time to join us!

Salary: $55,000-$65,000 depending on skill and experience.

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted***.***