Location(s): Mississauga, ON (Canada)
Job Schedule: Full-time, Hybrid (4 days in-office)
Education Requirement: University degree or college diploma in Business or related field
Sponsorship: No
Vacancy Status: This posting is for an existing vacancy within our organization.

Come Drive Innovation with Us. We are currently looking for a Planner, Engagement, Retention and Loyalty CRM to join our team at Nissan Canada Inc. (NCI) Head Office in Mississauga, ON.

The Planner, Engagement, Retention and Loyalty CRM supports the execution of NCI's customer engagement, retention, and loyalty strategies to strengthen the customer experience. The role works with internal teams and CRM agencies to ensure campaigns are aligned, delivered on time and within budget, while contributing to ongoing improvements that maximize effectiveness

A Day in the Life:

• Propose, plan, develop, and support execution of customer communication campaigns across the lifecycle; recommend CRM strategies and enhancements to drive integrated, multi-touch omni-channel campaigns.

• Analyze customer data and feedback to support engagement, retention, and loyalty strategies; develop testing scenarios and insights to optimize future campaigns.

• Develop and maintain the Aftersales CRM campaign calendar; prepare dealer bulletins, communications, and governance materials.

• Lead strategic forecasting and executive reporting for Global Aftersales Service Retention performance.

• Collaborate with internal, agency, and technical teams to ensure accurate data extraction, timely campaign deployment, and proper documentation; manage end-to-end stakeholder alignment prior to campaign launch.

Who We're Looking For:

Required:

• Minimum 3 years of experience with strong project management capabilities.

• Highly organized, detail-oriented, and able to manage multiple competing deadlines.

• Strong interpersonal, communication, and collaboration skills; ability to influence cross-functional teams.

• Proficiency in Microsoft Office applications, strong analytical skills and Excel proficiency.

• Ability to perform work onsite at Mississauga, NCI HQ.

Desired:

• Knowledge of Salesforce Marketing Cloud and Datorama.

• Automotive industry experience.

• Bilingual French/English is a strong asset.

• Strong analytical, creative problem-solving, and critical-thinking skills.

Excited about this role? Submit your application today!

What You'll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities:
Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards:
Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings, and unique Nissan perks-such as discounts on lease vehicles through our Employee Lease Program and the Vehicle Purchase Program (VPP).

Built for Your Best:
https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa

All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.

It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Mississauga Ontario Canada
Salary Range:
$77,711.00 - $96,034.00
This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee's base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee's unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles. Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.