Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director of Product Strategy & Delivery

About the role:

You will be accountable for shaping the strategic direction and driving execution excellence across Fiserv Canada’s payments product portfolio. This role is ideal for an accomplished leader with deep experience delivering complex, multi‑stream payments, digital, and modernization initiatives — and who excels in portfolio governance, stakeholder alignment, and cross‑functional leadership.

Experience with the Canadian payment's ecosystem (Interac, Payments Canada, card networks) is an asset

What you'll do:

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• Define the long‑term strategy, roadmap, and prioritization framework for major payments initiatives spanning in-person payments, digital payments, software, merchant experiences, and value‑added services.
• Be the connective tissue internally to turn enterprise objectives into executable product and delivery strategies across multiple business lines.
• Drive end‑to‑end delivery governance for a portfolio of complex, multi‑stream payment programs, including budgeting, forecasting, resourcing, and milestone tracking.
• Lead risk, escalation, and dependency management across technology, operations, compliance, and business partners to ensure high‑quality, on‑time delivery.
• Represent Fiserv’s product organization in strategic client discussions, industry forums, and cross‑enterprise decision‑making bodies.
• Oversee enterprise‑scale platform modernization, system consolidation, and integration initiatives
• Manage change impacts, testing/go‑live readiness, data migration, and compliance alignment across multiple stakeholder groups.
• Champion operational excellence through repeatable frameworks, continuous improvement practices, and end‑to‑end lifecycle accountability.
• Lead and mentor product managers, delivery managers, and cross‑functional teams to strengthen execution rigor and drive a culture of accountability.
• Coach teams on roadmap discipline, stakeholder communication, and delivery excellence in fast‑moving, regulated environments.

Experience you'll need to have:

• 10 years of progressive leadership experience in payments, digital transformation, platform modernization, or enterprise delivery.
• Demonstrated success managing large‑scale, multi‑market, or multi‑product portfolios with significant budgets and executive visibility.
• Strong understanding of payments technology, system integration patterns, regulatory considerations, and operational impacts.
• Proven experience influencing executive stakeholders and leading steering committees.
• Bachelor’s degree in engineering, Computer Science, or Business (or related).

Experience that will be great to have:

• Experience with Canadian payments ecosystem, including Interac, Payments Canada, and/or card network compliance (asset).
• Background working with financial institutions, processors, loyalty programs, or omnichannel payment environments.
• MBA or equivalent advanced degree.
• Bilingual capability (English/French) is an asset

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

• Fuel Your Life wellness program with activities and rewards to support total well-being
• Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
• No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
• Recognition through Living Proof, with points redeemable for merchandise and gift cards
• Eight Employee Resource Groups to build connection and inclusion
• RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
• Comprehensive extended health care and vision benefits, plus dental coverage
• Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
• Company-paid Short-Term Disability and Long-Term Disability income protection
• Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

$131,200.00-$164,000.00

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.