Job Title: Extended Healthcare Claims Auditor Location: Mississauga Employment Type: Contract Reason for Vacancy: New Headcount Work Arrangement: Hybrid Department Name: Fraud, Waste, and Abuse Pay Type: Hourly Pay Range: $30.75 to $33.00. Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role. About Us Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians. Job Summary: The role of the Business Integrity team is to enhance the Express Scripts Canada (ESC) value proposition for customers to ensure the integrity of health claims while maintaining a network of providers through diligent review and education. The Auditor is responsible to conduct various types of audits across Canada to validate that providers are compliant with benefit plan design and professional practice regulations. The Auditor uses their analytical and investigative skills along with their practice and knowledge of provincial benefit coverage to identify trends observed from claim reviews and to ensure that the audit techniques evolve to remain effective in managing risk for ESC customers. This role is particularly well-suited for individuals with a background as a Pharmacy Assistant or Pharmacy Technician who are looking to leverage their clinical knowledge in a dynamic, insight-driven role. Key Responsibilities: Perform claim verifications, desk and/or on-site audits Communicate with providers to gather information for audits, to educate on claim submission practices and to respond to queries in regards to audit results Assess provider documentation to ensure compliance with enrolment agreement, benefit plan design and provincial regulations. Calculate the adjustments required to correct claim transactions Prepare, coordinate and travel to conduct on-site audit at the provider’s location, and complete the post on-site audit activities Compile and produce audit reports that are detailed and unbiased Perform self and peer-review to ensure accuracy and quality of claim reviews Track audit activity and summarize results of claim analysis and recoveries on a daily and/or monthly basis for department statistics for presentation to customers Identify trends observed from claim reviews and provide recommendations for risk criteria changes and/or candidates for a desk or on-site audit. Recommend incremental and continuous ideas that will increase ability to prevent and manage risk that will bring the most value to customers Respond to internal and external customer questions professionally, timely and accurately Other duties and responsibilities as assigned What We’re Looking For 2-5 years recent experience in a health care environment Graduate of an accredited pharmacy education program; RPhT. designation is preferred Valid driver’s license and ability to travel in Canada, range of 20-30% of the time In-depth knowledge of extended healthcare benefits, reimbursement and extended health care regulations is an asset Previous audit/investigation experience in the healthcare industry is an asset Experience with working with data and reports, with the ability to analyze information and identify inconsistencies. Ability to manage confidential information Effective time management and organizational skills Strong critical thinking skills with ability to analyze, problem-solve and mediate difficult situations Self-driven, curious, capable of working independently with minimal supervision Strong interpersonal skills: team player and ability to work cross-functionally with other departments Flexible, resourceful, with a mindset that embraces and champions change Ability to manage high priority tasks in a fast-paced environment Ability to research and effectively communicate findings Passionate about development and continuous learning Excellent verbal and written communication skills Proficiency in MS Office (Excel, Word, Outlook) Bilingualism (French & English) is an asset LOMA or HIAA training would be an asset Why Join Us? Competitive compensation, benefits and pension plan Career development and advancement opportunities A culture that celebrates innovation and collaboration Flexible work options and wellness programs Pre-Employment Requirements All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment. Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision. NOTE: Internal posting will be closed on June 29, 2026. Express Scripts Canada is a Cigna company Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products. About Express Scripts Canada Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors. It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required. We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment. We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.