We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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What You'll Be Doing You will be accountable for raising CIBC brand awareness in Canada’s largest airports by promoting, educating, and enrolling new and existing clients into CIBC products. You will engage individuals in advice-based discussions; provide them with product information with the goal of growing CIBC credit card sales. Reporting to the Area Sales Manager you will execute sales strategies to support the advancement of CIBC’s credit card market share through the delivery of an outstanding client experience. At CIBC, we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you will be on-site full-time. The MFSS kiosks are located inside the Toronto Pearson International Airport (Terminals 1 and 3), with 365-day operation and extended hours of business. This role requires rotational shift work Monday to Sunday between the hours of 6:00 am and 9:00 pm, based on business needs. You will be required to work on weekends and statutory holidays.

How You'll Succeed

Business Development - Engage prospective clients in needs-based sales discussions to identify credit card sales opportunities and drive credit card sales growth through exceptional client service. You will leverage deep product knowledge and a disciplined sales approach to drive business development opportunities and franchise new and existing clients into CIBC products and services. You will thrive in this role if you are entrepreneurial in nature and comfortable working in a self-managed environment. Sales Execution - Ensure all forms and applications are completed accurately. Track, record and update sales activities into the appropriate tool(s) and systems to accurately capture sales and provide updates to Senior Manager on sales in comparison to established sales targets. Process valid transactions, complete all related documentation on time and obtain authorization as required. Maintain and ensure client confidentiality of all client information and files at all times and ensure compliance with established policies and procedures. Client Experience - Deliver consistent client service excellence and strong sales results, supporting the business unit to meet credit card sales targets and maximum sales effectiveness. Help to create a positive work environment and effectively role model CIBC’s mission, vision, and values. Leveraging Technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it is the right thing to do. You are goal oriented. You are motivated by accomplishing your goals and delivering your best to make a difference. You are passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. You love to learn. You are passionate about growing your knowledge. You have a strong sense of curiosity. You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others. Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

5980 Airport Rd, Pearson Int Employment Type Regular Weekly Hours 37.5 Skills Account Administration, Call Center, Client Service, Communication, Customer Experience (CX), Inbound Calls, Investments, Work Collaboratively