We Bring Food to Your Family’s Table

The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

Shift: (Days) Monday to Friday, 7:30am-4:00pm

SUMMARY The Appointment Coordinator is responsible for booking all pickup and delivery appointments for customers. The Appointment Coordinator will work closely with dispatch to ensure that customer requirements and delivery schedules are met, as well as ensuring that documentation is organized and accurate.

PRIMARY RESPONSIBILITIES

Responsible for planning and booking all pickup and delivery appointments for customers serviced by the terminal. Track all LTL and TL shipments that require extra and/or accessorial charges, as well as all hold shipments. Coordinating with customers, dispatch, and dock personal to ensure delivery schedules are met. Ensure documentation is organized and accurate according to customer requirements and delivery schedules. Investigate and communicate any problem appointments with the Dispatch Supervisor and customer service department. Communicate with customers requiring a line-up of expected deliveries. Print daily appointment schedule. Schedule deliveries as to volumes and weights as it pertains to Erb equipment and customers’ policies and procedures and as to HACCP regulations. Work with appointment screen. Data entry, faxing and email info required for appointments. Work with movement screen; delete freight not requiring appointments. Assist in answering customer inquiries such as tracing product whenever possible, as well as locating missing documentation. All other duties as required.

REQUIREMENTS/QUALIFICATIONS

Excellent keyboarding skills and accurate with details. Experience using AS400. Previous experience in the transportation industry preferred. Strong communication and problem-solving skills. Ability to work with minimal supervision. Good organizational skills, time management and the ability to multi-task. Ability to work as a team player.

WORKING CONDITIONS

Position based on 40 hour work week Your Cool Work Perks Benefits available from day 1 We’re motivated by doing business with good people and hiring them too.

Company paid health insurance plans (health, prescription, dental and vision)

Company paid group life insurance Long-term disability insurance Employee & Family Assistance Program (EFAP) Enjoy $1600 in massage therapy benefits TFSA and RRSP savings plans with company match contributions (available after 3 months) Profit-sharing opportunity Referral bonus program Safety shoe voucher Uniform and annual tool allowance for apprentice and mechanic technicians Corporate discounts with Josslin Insurance and Goodlife Fitness Educational assistance up to 50%, with specific training required by The Erb Group paid in full Career advancement opportunities Community and philanthropy opportunities Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs) How To Make Your Next Cool Move – Apply online today!

Having trouble completing the application? Contact us 1-800-461-5299 or Recruiting@erbgroup.com

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!

The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.

We thank all those who apply. Only those selected for further consideration will be contacted. #ERBNON